Carl T. HaydenVA Medical CenterMap & Directory

ContentsFacility Information.Page 1Facility Directory by Department.Page 5First Floor Directory.Page 10First Floor Map.Page 12Second Floor Directory.Page 14Second Floor Map.Page 16Third Floor Directory and Map.Page 18Fourth Floor Directory and Map .Page 20Fifth Floor Directory and Map.Page 22Sixth Floor Directory and Map. Page 23Basement Directory and Map. Page 24CBOC Map. Page 26Medical Center Parking Map. Page 27Offsite Parking Map. Page 28

Welcome to theCarl T. Hayden Medical Center650 East Indian School RoadPhoenix, AZ 85012(602) VA Health Care System offers a variety of health services to meet the needs of ournation’s Veterans.Appointments and Scheduling To schedule an appointment, please visit our appointmentspage, sp My HealtheVet, or you may callthe VA HelpLine at 602-222-6550 (toll-free in Arizona at 1-888-214-7264) .Billing and Collections 602-277-5551 (toll-free 1-800-554-7174), then dial ext. 3072.Caregiver Support Coordinator, 602-277-5551, ext. 7777Community Mental Health: 602-277-5551, ext. 7887Compensation and Pension: 602-277-5551 (toll-free 1-800-554-7174), then dial ext. 5804.Eligibility: 602-222-6508, (or call toll-free at 1-800-554-7174, then dial ext. 6508).Escort Services: 602-277-5551 ext. 7343 Accompany wheelchair escort of Veterans within PVAMCcampus.Freedom of Information Act (FOIA) / Privacy Officer 602-222-6489, or 602-27-5551ext. 2342 or email [email protected] Vet Coordinator: Community Resource & Referral Center (CRRC), 602-248-6040,1500 E. Thomas Rd., Phoenix, AZ. Open from 7:30 a.m. to 4:30 p.m., Monday through Friday.Walk-ins welcome!Human Resources Management Services: Our 24-hour Job Line is available at 602-222-2703,or visit the Careers page. HR office, 602-277-5551, ext. 7594. HR is located at: 4001 N. 3rdStreet, Suite 310, Fairmont Building, Phoenix, AZ 850121

Military Sexual Trauma (MST), MST coordinator, at 602-234-7157.MyHealtheVet - Local Help / Authentication: one-on-one assistance is available in room 1109.Please contact MyHealtheVet coordinator between 8 a.m. and 4 p.m. Monday through Friday(excluding federal holidays). Outside of regular hours, call 602-277-5551, ext. 3934 and leave amessage giving your name and phone number and we will contact you the next business day.Parking: Patient parking garage is on the west side of the campus. Free valet parking is availableon the north side of the ACC building. Covered parking is available surrounding the buildings oncampus. See the parking maps for campus and off-campus parking on page 14-15 of this booklet.Patient Advocate - The Carl T. Hayden VA Medical Center has a team of highly-skilled patientrepresentatives who are eager to assist. If you have a compliment, complaint, or issues with whichyou need assistance. The patient representatives: serve as liaisons between patients and the medical center and act on the patient’s behalf. help patients understand their rights and responsibilities. You may visit them at our medical center on the first floor in the Veteran Resource CenterRoom 1606 near Elevator F. Their fax number is 602-222-6489.Pharmacy: The Outpatient Pharmacy can be reached at 602-222-6598 (toll-free in Arizona at1-800-359-8262).Police: VA Police can be reached by dialing 6420 from any courtesy phone.Release of Information: Please contact the PVAHCS Release of Information (ROI) office to request information from your medical record. It is located in Room 104E on the first floor ofBuilding 1 at the medical center, near the Emergency Room. If you need to get information fromyour medical records, please call the medical center at 602-277-5551 ext. 2619 or toll-free 1-800554-7174. For more information, view our Release of Information brochure. Medical record information is also available at all clinic kiosks and via the Blue Button feature in MyHealtheVet.Suicide Prevention Coordinator If you are in crisis, please call the VA Crisis Line at 1-800-273-8255 and Press 1. You can also send a text message to 838255 or enter a live chat online. Contact the Phoenix VA’s Suicide Prevention Program Coordinator at 602-277-5551, ext. 5582.Tobacco Cessation Program: 602-222-6414 (toll-free 1-800-554-7174, then dial ext. 6414 or ext.5272). For more information, visit the National VA Smoking Cessation Web site. Transition &Care Management Program / Returning Veterans Program manager: (602-277-5551 (toll free1-800-554-7174), ext. 39502

VA Help Line Please contact our VA Help Line if you need medical advice, have a question about your medication, or need to schedule a non-urgent appointment. Your location determines which numberto use. Within Phoenix metro area: 602-222-6550 Toll-free in Arizona: 1-888-214-7264 If you are sick and wish to speak to a nurse, press 3.Veterans Justice Outreach Coordinator: 602-277-5551, ext. 6965.Women Veterans Health Program Women Veterans Program Manager. 602-277-5551 (toll-free1-800-554-7174), then dial ext. 6764. To make a women’s health appointment 602-277-5551, ext.6359.Veterans Canteen ServicePatriot Café hours: 6 a.m. to 5 p.m. Monday through Friday. It is closed on Saturdays and Sundays. However, there is a small vending area for frozen dinners, snacks, etc. on the north side ofthe cafeteria near the ATM.Patriot Brew: 6 a.m. - 6 p.m.Patriot Store: 7 a.m. - 8 p.m. Sat. 8 a.m. - 3:30 p.m., Sunday 9 a.m. - 2 p.m.Veteran Resource Center - The Veteran Resource Center (VRC) is an administrative one-stopshop that provides resources to Veterans and assistance with many administrative needs. Community Care Billing MyHealtheVet (MHV) –2 workstations Patient Advocates Veterans Benefit Administration (VBA) Social Work Eligibility; Release of Information (ROI) MSAs - Scheduling questions Full-service kiosk Travel (virtual) Prosthetics (virtual)Located in Room 1606 across from Physical Therapy near F Elevator.Visiting Hours - Families of patients are welcome at anytime on the wards or Community LivingCenter. Visitors of patients in the MICU and SICU may have limited intervals depending on carelevels needed.VA’s Provides Patient Centered Care - We welcome Veterans and their family and friends. VHAfollows The Joint Commission guidelines concerning Phoenix VA Health Care System BusinessHours: 8 a.m. to 4 p.m. Monday through Friday and we closed Saturdays, Sundays and federalholidays.4

Facility Directory by DepartmentDEPARTMENTAcupuncture check-in room D455FLOORNEARESTELEVATOR4C&DAgent Orange/Persian Gulf Registry3Allergy Clinic (Gold Clinic)1Amethyst Clinic (Women's Specialty Clinic, OEF/OIF/OND Clinic)1Audiology/Speech2Beneficiary Travel1Buprenorphine ClinicBrite Bldg. 31Cath Lab and Renal Check-in4Cardiology (Diamond Clinic)1Canteen - Patriot CaféCAT Scan (In-Patient Radiology Rm. D210)CLC Liberty DinerCoagulation (Internal Medicine Clinic)Comp’d Work Therapy (CWT)Compensation & Pension (Topaz Clinic)Conference Rooms ACC NE, SE, NW, & SWConference Room 3134Conference Room 4145Conference Room A0215 (Education)Conference Room A0219 (Education)Conference Room D641Copper ClinicDental Clinic (see map on page 27)Dermatology (Diamond Clinic)Diabetes (Internal Medicine Specialty Clinic)Diamond ClinicEar, Nose & Throat (ENT) Room 2213Echocardiogram (Diamond Clinic)EducationElectrocardiogram (Diamond Clinic)5AGBGGNE CampusBG1B212Brite Bldg. 31BasementBasement34BasementBasement61Bldg. 2912121Basement1C/DAGNE CampusGGBBGGC/DC/DNE CampusGGGBGGG

Facility Directory by Department ContinuedDEPARTMENT1NEARESTELEVATORC/D1G132Bldg. 212262316212242262Brite Bldg. 3122152322C/DBGNE CampusGFC/DGC/DAC/DGGGGBGBC/DBNE merald ClinicEmergency Department (ED)Employee/Occupational HealthEndocrine (Internal Medicine Specialty Clinic)Epidural Steroid Inj. (ESI) (see map on page 28)ERD (Internal Medicine Specialty Clinic)Escort & Guest ServicesExecutive OfficesEye ClinicFamily Waiting RoomFellowship HallGastrointestinal (GI)General Surgery (Surgical Specialty Clinic)Gold ClinicHand & Plastics (Turquoise Clinic)Hematology/Coagulation (Internal Medicine)Hemodialysis (Room 4324)High Risk (Surgical Clinic)Histology (Pathology & Lab Medicine Services)Home Health/OxygenHome Telehealth Training (Room B2145)HUD-VASH (see map on page 28)Immunology (Pathology & Lab Medicine Services)Infectious Disease (Internal Medicine Specialty Clinic)Information DeskInpatient Mental Health Ward 5DInpatient X-Ray (Radiology) Rm. D210Intensive Care Unit (ICU)Internal Medicine SpecialtyInterventional Radiology (Rm. D212)6

Facility Directory by Department ContinuedDEPARTMENTFLOORJade/Opal Clinic & CSTATLaboratory Outpatient-Phlebotomy Service (Blood Draws)Lost & Found-Patient valuables (Ward 2C)Medical LibraryMedical MediaMental Health Psychology Service 5CMinor Procedure/Acupuncture Check-in Rm. D455My Healthe VetNeurology (Internal Medicine Specialty Clinic)Neuropsychology/Health Psychology (Topaz Clinic)Nuclear Medicine/PET-CTOEF/OIF/OND Clinic (Amethyst Clinic)Oncology (Internal Medicine Specialty Clinic)Optical ShopOrthopedics (Sugical Specialty Clinic)Outpatient Dining (1137)Outpatient LaboratoryOutpatient X-Ray (Radiology)Pain Mgmt. Waiting AreaPathology & Laboratory Medicine ServicesPatient Advocate (Veteran Resource Center Rm. 1606)PCT Clinic (PTSD Team - Midtown Clinic (5040 N. 15th Ave.)Personal ID Verification (PIV) Rm. 1318Pharmacy - InpatientPharmacy - OutpatientPhysical Medicine & RehabPodiatry (Surgical Specialty Clinic)Pre-Procedure Clinic room E307Prosthetics Orthotics Lab & Sensory AidsPsychiarty DepartmentPsychology (Topaz /DGGC/DC/DBGGGC/DGFGBGGC/DBG15th AveBBGFGC/DFC/DG

Facility Directory by Department ContinuedDEPARTMENTPsychosocial Rehab & Recovery Clinic (PRRC)Public AffairsPulmonary (Internal Medicine Specialty Clinic)Pulmonary Function Labs (GI Clinic)Radiology - Inpatient (CT, Ultrasound, Interventional, Vascular)Radiology - Outpatient (X-ray, MRI)Recreation Therapy (Topaz Clinic)Release of Information/Medical RecordsRenal Dialysis Check-inResearchRheumatology (Internal Medicine Specialty Clinic)Silver ClinicSleep Clinic Check-in & LabsSmoking & Tobacco Use Area (Canteen Patio)Social Work OfficesSSIU (ICU)Substance Abuse Clinic (see map on page 28)Surgical Specialty ClinicSurgical SuiteTopaz ClinicTurquoise Clinic (Urology, Hand & Plastics)Urology (Turquoise Clinic)VA Police (ext. 6420)Vascular (Surgical Specialty Clinic)Vascular Lab (Room D224)Veteran Resource Center (Rm. 1606)Ward 3B Inpatient BedsWomen’s Specialty Clinic (Amethyst Clinic)Wound & Pain Clinic ( Rm. 2202A)8FLOORNEARESTELEVATORBrite Bldg. 31NE CampusBasement2GG6C/D22Basement142216153Brite Bldg. 3123Basement111221312C/DGGC/DBAGFC/DAC/DBNE CampusGC/DGGGC/DGC/DFBBB

Directories and Mapsby Floor9

FIRST FLOOR DIRECTORYDEPARTMENTAllergy Clinic (Gold Clinic)Amethyst Clinic(Women's Specialty Clinic, OEF/OIF/OND Clinic)Beneficiary TravelCanteen - Patriot CaféCardiology (Diamond Clinic)CLC Liberty DinerConference Room K112Conference Room E120Copper ClinicDermatology (Diamond Clinic)Diamond ClinicEchocardiogram (Diamond Clinic)Electrocardiogram - EKG (Diamond Clinic)Eligibility/EnrollmentEmerald ClinicEmergency Department (ED)Fellowship HallGold ClinicHand & Plastics (Turquoise Clinic)10NEARESTELEVATORGBGBGAABC&DGGGGC&DGC&DAGG

FIRST FLOOR DIRECTORYDEPARTMENTInformation DeskJade/Opal Clinic & CSTATMy Healthe VetOEF/OIF/OND Clinic (Amethyst Clinic)Outpatient Dining (1137)Patient Advocate(Veterans Resource Center Rm. 1606)Personal ID Verification (PIV) Rm. 1318PharmacyPhysical Medicine & RehabRelease of Information/Medical RecordsSilver ClinicTurquoise Clinic (Orthopedics & Urology)Urology (Turquoise Clinic)VA Police (ext. 6420)Veteran Resource Center (Rm. 1606)Women’s Specialty Clinic (Amethyst Clinic)11NEARESTELEVATORGC&DBBBFBGFC&DFGGC&DFB



SECOND FLOOR DIRECTORYDEPARTMENTAudiology/SpeechBlood Bank (In-Patient Lab)CAT Scan (In-Patient Radiology Rm. D210)Coagulation (Internal Medicine Clinic)Diabetes (Internal Medicine Specialty Clinic)Ear, Nose & Throat (ENT) Room 2213Endocrine (Internal Medicine Specialty Clinic)ERD (Internal Medicine Specialty Clinic)Escort & Guest ServicesEye ClinicGeneral Surgery (Surgical Specialty Clinic)Hematology/Coagulation (Internal Medicine)High Risk (Surgical Clinic)HistologyHome Telehealth Training (Room B2145)Immunology (Inpatient Lab)Infectious Disease(Internal Medicine Specialty Clinic)Inpatient X-Ray (Radiology) Rm. D210Internal Medicine Specialty14NEARESTELEVATORGBC&DGGBGGFGGGGBBBGC&DG

SECOND FLOOR DIRECTORYDEPARTMENTInterventional Radiology (Rm. D212)Laboratory Phlebotomy Service (Blood draws)Lost & Found-Patient valuables (Ward 2C)Neurology (Internal Medicine Specialty Clinic)Oncology (Internal Medicine Specialty Clinic)Optical ShopOrthopedics (Surgical Specialty Clinic)Outpatient X-Ray (Radiology)Pathology & Laboratory Medicine ServicesPodiatry (Surgical Specialty Clinic)Prosthetics Orthotics Lab & Sensory AidsPulmonary (Internal Medicine Specialty Clinic)RadiologyInpatient (CT, Ultrasound, Interventional,Vascular)Radiology - Outpatient (X-ray, MRI)ResearchRheumatology(Internal Medicine Specialty Clinic)Surgical Specialty ClinicVascular (Surgical Specialty Clinic)Vascular Lab (Room D224)Wound & Pain Clinic ( Rm. 2202A)15NEARESTELEVATORC&DBC&DGGFGGGFGC&DGAGGGC&DB



THIRD FLOORDEPARTMENTAgent Orange/Persian Gulf Registry Rm. 3320Conference Room 3134Employee/Occupational HealthFamily Waiting RoomInpatient PharmacyIntensive Care Unit (ICU)Pre-Procedure Clinic Room E307SSIU (ICU)Surgical SuiteWard 3B Inpatient Beds18NEARESTELEVATORABBC&DBC&DC&DC&DC&DB


FOURTH FLOORDEPARTMENTAcupuncture check-in Room D455Conference Room 4145Cath Lab & Renal Check-inHemodialysis (Room 4324)Minor Procedure/AcupunctureCheck-in Rm. D455Pain Mgmt. Waiting AreaRenal Dialysis Clinic20NEARESTELEVATORC&DBBAC&DC&DB



SIXTH FLOORDEPARTMENTConference Room D641Executive OfficesGastrointestinal (GI)Home Health/OxygenPulmonary Function Labs23NEARESTELEVATORC&DC&DC&DC&DC&D

BASEMENTNEARESTELEVATORCompensation & Pension (Topaz Clinic)GConference Rooms (NE, NW, SE, SW)GConference Room A0219 (in Education)GConference Room A0215 (in Education)GEducationGMedical LibraryGMedical MediaGNeuropsychology/Health Psychology (Topaz Clinic)GNuclear Medicine/PET-CTGPsychology/ Health Psychology (Topaz Clinic)GPublic AffairsGRecreation Therapy (Topaz Clinic)GTopaz ClinicGDEPARTMENT24


Phoenix VA Health Care System LocationsThunderbird VASW VAMidtown VANE VACRRCCarl T. Hayden VA Medical Center650 E. Indian School Road,Phienix, AZ 85012602-277-5551Northeast VA Health Care Clinic11390 E. Via Linda Rd. Ste.105Scottsdale, AZ 85259Phone: 480-579-2200Southeast VA Health Care Clinic3285 S. Val Vista Dr.Gilbert, AZ 85297Phone: 480-397-2800Community Resource &Referral Center1500 E Thomas Ave . #106Phoenix, AZ 85014602-248-6040Northwest VA Health Care Clinic13985 W. Grand Avenue, Suite 101Surprise, AZ 85374Phone: 623-251-2884Globe VA Health Care Clinic5860 S. Hospital Dr.Globe, AZ 85501928-425-0027Payson VA Health Care Clinic903 E Highway 260Payson, AZ 85541Phone: 928-468-2100Or 928-468-2100Southwest VA Health CareClinic9250 W. Thomas Rd.Phoenix, AZ 85037Phone: 623-772-4000Midtown VA Health Care Clinic5040 N. 15th Ave.Phoenix, AZ 85015602-234-7080Show Low VA Health Care Clinic5171 Cub Lake Road, Suite C380Show Low, AZ 85901Phone: 928-532-106926Thunderbird VA Health CareClinic9424 N. 25th StreetPhoenix, AZ 85021Phone: 602-633-6900



Off-Site Parking Shuttle Schedule6 a.m. - Shuttle starts at Mitchel lot6:10 a.m.- Shuttle moves to Carl T. Hayden VA Medical Center6:20 a.m. - Shuttle moves to Earl lot6:30 a.m. - Shuttle moves to Mitchel lotThe cycle continues until 6:00 p.m.29

Phoenix VA Health Care System650 E. Indian School RoadPhoenix, AZ 85012(602) 2019

Veterans Canteen Service Patriot Café hours: 6 a.m. to 5 p.m. Monday through Friday. It is closed on Saturdays and Sun-days. However, there is a small vending area for frozen dinners, snacks, etc. on the north side of the cafeteria near the ATM. Patriot Brew: 6 a.m. - 6 p.m.