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Zinstall FullBackWindows Backup SoftwareUser Guide

Zinstall FullBack User GuideThank you for purchasing Zinstall FullBack.If you have any questions, issues or problems, please contact us:Support email:Sales email:Visit our zinstall.comCopyright ZVT, Inc., all rights reserved.“Zinstall”, “Zinstall XP7”, “Zinstall zPOD”, “Zinstall WinWin”,“Zinstall HDD”, “Zinstall WinServ”, “Zinstall Migration Kit Pro”,“Zinstall FullBack”, “Zinstall FullBack Pro”, and the Zinstall logoare registered trademarks of ZVT, Inc.“Windows”, “Windows XP”, “Windows Vista”, “Windows 7”,“Windows 8”, “Windows 10” are registered trademarks ofMicrosoft Corporation.All other trademarks and copyrights referred to are theproperty of their respective owners.Distribution of modified versions of this document is prohibitedwithout the explicit permission in writing of the copyrightholder. Distribution of this work or derivative work for commercialpurposes is prohibited unless prior permission is obtained from thecopyright holder.DOCUMENTATION IS PROVIDED “AS IS” AND ALL EXPRESS ORIMPLIED CONDITIONS, REPRESENTATIONS AND WARRANTIES,INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY,FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT,ARE DISCLAIMED, EXCEPT TO THE EXTENT THAT SUCHDISCLAIMERS ARE HELD TO BE LEGALLY INVALID.

Zinstall FullBack User GuideContentsIntroduction . 4System Requirements . 5Installing and activating the software. 6Part 1 - Backup . 8Start your backup . 8Choosing a location for your backup . 9USB external hard drive / USB stick / SD Card . 9Network drive / SAN / NAS / Personal Cloud Drive . 10Dropbox / Amazon S3 / Cloud Storage . 12Excluding files and folders from your Backup . 14Part 2 – Restore. 16Restoring a file . 17Restoring files to a replacement computer . 18Full restore (programs, settings, files) to a replacement computer . 19Appendix A . 22Troubleshooting Guide . 253

Zinstall FullBack User GuideIntroductionZinstall FullBack allows you to perform a complete backup of all programs and files on yourcomputer. It is built to work automatically, keeping your backup always up-to-date inbackground.For a (very) quick start:1. Download and install Zinstall FullBack on your computer2. Connect a drive where you want to store the backup, such as an external USB drive(you can of course use a variety of other backup storage location options, includingCloud storage or Network storage – see page 10)3. Run Zinstall FullBack4. Click the “On” button to start the backupThat’s it – from this point on, Zinstall FullBack will keep protecting your computer. You do notneed to run it every time you turn the computer on; it will run automatically, in background. Itis of course recommended to check, once in a while, that it shows that a backup has recentlybeen made (to make sure you do not have any issues with the physical drive).For more details, read the Guide below.4

Zinstall FullBack User GuideSystem RequirementsBackup PCMinimumIntel Pentium 4 orAMD Athlon XP CPU1GB RAMRecommendedIntel or AMD Dual coreCPU2GB RAM or higherHard drive freespace1GB and, in addition,enough space fortransferred applicationsand files20GB and, in addition,enough space fortransferred applicationsand filesNetwork Adapter10/100 network adapter/ wirelessGigabit network adapterProcessorMemoryOperating system supportedOperating systemWindows 10Windows 8Windows 7Windows VistaWindows XPSupported?YesYesYesNoNoWindows Server 2019Windows Server 2016Windows Server 2012Windows Server 2008Windows Server 2003Only in FullBack ServerOnly in FullBack ServerOnly in FullBack ServerOnly 2008 R2, in FullBack ServerNoNotes Zinstall software must be executed with administrative privileges on both backup andrecovery systemsZinstall software cannot be executed when the Windows OS is running in safe modeIf the Windows operating system is malfunctioning, or any of Windows subcomponentsare corrupt, the backup might not work properlyInternet connection is required to perform online product activation5

Zinstall FullBack User GuideInstalling and activating the softwareThe first step in performing the migration is running the software on your computer.1. If an Internet connection is available, connect the computer to the Internet to simplify productactivation.2. Download the software on your computera. If the Zinstall product was purchased electronically, download the softwareusing the link from the Zinstall License Information email received afterpurchasing. You can also download from www.zinstall.com/downloadb. If the Zinstall product was obtained as a packaged CD, install the software fromthe CD.3. Run the software4. Perform product activation:a. When Zinstall software is purchased electronically over the Internet, the serialnumber is obtained from the License Information email, which is sent fromZinstall Support upon purchase.b. When Zinstall software is purchased as a packaged CD, the serial number isprinted on a sticker on the CD package.c. You need to supply the serial number when prompted by the software.d. When Zinstall software runs for the first time, you will be asked to enter theserial number and your email address:e. It is very important to provide a correct email address, otherwise you mayexperience difficulties in receiving support – Zinstall Support System recognizeslicensed users by email address.6

Zinstall FullBack User Guide5. Enter the serial number and email addressa. If a red “X” appears to the right of the serial number, this means that the serialnumber has been accidentally mistyped. Double-check all of the characters,and correct the typo.b. When a green checkmark appears to the right of the serial number, this meansthat the number has been typed correctly.6. Press the “Activate” button. An “Activation in progress” message will appear:7.a. If the computer is connected to the Internet, activation will be performedautomatically over the Internet.b. If the computer cannot be connected to the Internet, the activation can be performedusing any other Internet connection (“offline activation”). If this is the case, seeAppendix A, Web Activation for further instructions.After a successful activation, the following message will appear:7

Zinstall FullBack User GuidePart 1 - BackupStart your backupOnce your Zinstall FullBack is installed and activated, it will show you the main Backup screen.If a suitable Backup storage destination is available (such as a USB external hard drive), it will bedetected automatically. You can of course change it, if needed, by pressing the “Settings” button.For various options of storing your backup, please refer to the next section, “Choosing a location foryour backup”.Once you have selected your backup storage location, just click “Turn Backup On” to start your backup.After a few seconds, you will see an indication that an initial backup is now being performed. This takesa while to do the first time. Once done, smaller incremental backups will be performed every 3 hours(you can change the backup frequency in Settings).8

Zinstall FullBack User GuideChoosing a location for your backupZinstall FullBack can store your backup in a number of different locations. Here are some examples:USB external hard drive / USB stick / SD CardThe simplest way to store your backup is just a USB external hard drive. All you need to do is connect itto the computer, and run Zinstall FullBack. If the USB drive is connected while the backup is firstlaunched, it will be automatically detected as the backup storage location. Or, you can manuallyconfigure it to be the backup storage location – here is how:1.2.3.4.Click the Settings button on the main Backup screen.Click the Change button next to the drive you want to backup (usually, your C drive)Select your USB drive from the list of drives it showsClose the Settings screen9

Zinstall FullBack User GuideNetwork drive / SAN / NAS / Personal Cloud DriveA network drive is any location that is accessed via your home or office network, as opposed to aphysical drive of your computer or USB drive connected to your computer. For example, it could beshared location on your server, another computer or a network storage device.Here is how to configure your Zinstall FullBack to keep your backup on a network drive:1. Click the Settings button on the main Backup screen.2. Click the Change button next to the drive you want to backup (usually, your C drive)3. Select “Connect to a network folder”4. At this point, you can either choose from available network drives shown by Windows, orconnect to a different network drive.To connect to your desired drive, use its IP address or full network name. For example, if the IPaddress for your drive is 10.0.0.50, you would type in the following in the Browse window (atthe bottom):\\10.0.0.50\Or, you can use its full network name, such as (for example):\\wdmycloud\10

Zinstall FullBack User GuideThen, press the Select folder button on the right5. You will now see the folders on your network drive. Select the one where you want to store thebackup, and press the Select folder button again6. Close the Settings screen to complete the selection7. When prompted, enter your username and password to access the network folderYou will get a confirmation pop-up, stating that the backup location has been changed to your networkdrive.11

Zinstall FullBack User GuideBackup to Cloud StorageIn addition to the options above, you can use a 3rd party Cloud storage option to achieve an additionaloff-side copy of your backup. The downside of using Cloud storage is that it takes a long time to uploadfiles to the cloud. The advantage is, of course, having a backup which is completely off premise.Backup to Amazon S3Here is how to use Amazon S3 as your Backup location:1. Click the Settings button on the main Backup screen.2. Click the Change button next to the drive you want to backup (usually, your C drive)3. Select “Connect S3 cloud storage”4. Enter your AWS Access Key and Secret Key credentials, and click OKSee instructions on retrieving those keys below.5. Close the Settings screen to complete the selectionYour backup will now use your Amazon S3 as its destination.How to retrieve your AWS Access Key and Secret keyHere is the Amazon guide on retrieving your AWS Access Key and Secret -console/In short, here is how that is done:1.2.3.4.5.6.Sign in to your AWS Management ConsoleClick on your user name in the upper right section of the navigation barFrom the drop-down menu, select “My Security Credentials”Scroll down to the “Access keys for CLI, DSK & API access” sectionClick the “Create access key” button. This generates a new secret access key.Click “Show secret access key” below.12

Zinstall FullBack User GuideBackup to DropboxHere is how to use Dropbox as your Backup location:1. Click the Settings button on the main Backup screen.2. Click the Change button next to the drive you want to backup (usually, your C drive)3. Select “Dropbox Folder” from the list that opens4. Close the Settings screen to complete the selectionYour backup will now use your Dropbox as its destination.NOTE:Dropbox works by syncing files from your computer to its Cloud storage. This means that in order tostore something on Dropbox, you also have to store it on your local drive. Thus, in order to keep yourbackup in Dropbox, you not only need to have enough Dropbox storage, but also enough space on thedrive that holds your Dropbox folder.To save local disk space, you can right-click on the zibackup folder in your Dropbox folder, go to SmartSync and select “Online Only”. This will tell Dropbox to keep most of the backup files in Dropbox only(removing the already uploaded files from your local drive).13

Zinstall FullBack User GuideExcluding files and folders from your BackupBy default, Zinstall FullBack will backup all files on your computer, in order to ensure that everything isprotected and safe at all times.With that, you can exclude some folders or files from the backup. For example, if your Downloads folderis not that important to you and you want to exclude it from the backup, in order to save space, you canadd it to the Exclude list.Here is how to do that:1. On the main Backup screen, click the Settings button.2. Locate the entry for the drive on which you want to manage the exclude list (usually, that wouldbe your C drive – first line).3. Click on the “Exclude ” button on the right.4. Select the folder you want to exclude from the list on the left, and click the “Add ” button toadd it to the exclude list.5. Click OK to complete the process.On the same exclude screen, you can also globally exclude specific file extensions (for example, you canexclude all .VMDK files which tend to be pretty large), or exclude files large than a certain size (forexample, you can exclude all files larger than 10GB).14

Zinstall FullBack User GuideLimiting Storage Space usage (Quota)By default, backups will use up an automatically determined amount of storage space on the backuplocation you’ve defined for each drive. This amount is called a quota.Once the total space used by the backup gets close to the quota, older backups will start getting mergedtogether, in order to free up space. This is done automatically.If you prefer, you can change the allowed space (quota) in Settings. To do that, click the “Advanced”button next to the drive you’d like to address, and check the “Define User Quota” checkmark.Then, change the value for quota to the desired number of GBs.Changing Backup frequencyZinstall FullBack performs backups automatically, once in a set number of hours. You can use theSettings menu to change that number to a desire value, such as once every 1 hour, 2 hours, 3, 4, 6, 8, 12,24 hours, 1 day, 2 days, 7 daus.HINT: In most cases, 3 hours is a good frequency to use. It’s not too often, but also not too far apart.NOTE: What happens if I disconnect when Backup drive?If you disconnect your Backup location drive from the computer, don’t worry - Zinstall FullBack will stillmonitor the changes made on the computer. This way, when you reconnect the drive, all the changesyou’ve made will be securely backed up to it, bringing your backup up to date.15

Zinstall FullBack User GuidePart 2 – RestoreA backup is only as good as its ability to allow you to restore your stuff from it.We’ll cover the following restore scenarios in this section:---Restoring a file:For a situation when you accidentally delete a file, or just damage its contents, you can restore aprevious version of it (from different times and dates in the past, like a time machine!)Restoring files to a replacement computer:For a situation when you need to restore files from the backup to a different computer, such asa replacement in case of a disaster.Full restore (programs, settings, files) to a replacement computer:For a total restore to a replacement computer – not just files, but programs, settings, profiles,personalization, accounts etc.16

Zinstall FullBack User GuideRestoring a fileIf you’ve accidentally deleted a file on your computer, or have damaged a file, don’t worry – you have acopy saved in your Backup!Here is how to restore a file from your Zinstall FullBack:1. On the Zinstall FullBack screen, click the Restore button to activate the Restore wizard2. You will see available backup times at the top (latest is selected by default). You can choose adifferent time or date, if you prefer to get an older copy of the file.3. Find your file – there are two options to do it:a. If you remember the name of the file, just type it into the search box in the middle ofthe screen and click “Search”.b. If you do not remember the name of the file, but remember where it was stored,browse the backup folders you see at the bottom of the screen, until you find your file.4. Once the file is located, click the Restore button on the right to perform the restore.That’s it – your file is back in its original location!17

Zinstall FullBack User GuideRestoring files to a replacement computerHere is how to restore files and folders from your backup onto a different computer – such as areplacement machine in case of a disaster.Note: This is best used for restoring a set of folders and files – not for restoring the entire contents ofthe old computer. If you do need to restore the entire contents of the old computer from backup,including programs, settings and files, see “Full restore (programs, settings, files) to a replacementcomputer” below.Here is how to restore files or folders to a replacement computer:1. First, download and install Zinstall FullBack onto the replacement machine. Run Zinstall FullBackwhen the installation is complete.2. On the Zinstall FullBack screen, click the Restore button to activate the Restore wizard.3. Click the “Open another backup ” button at the bottom right4. In the Browse window that opens, navigate to the location of the Backup from which you wantto restore files.5. At that location, enter the ZiBackup folder, then the folder with the original computer’s name,and select the Volume C folder inside. Click the Select Folder button to open the Backup.6. Once the Backup is open, proceed with same instructions as in the previous section to restorefiles or folders from it.18

Zinstall FullBack User GuideFull restore (programs, settings, files) to a replacement computerIf you prefer to do a full restore to a replacement computer, where you restore programs, settings,profiles, accounts and all files from the backup, you would need to use Zinstall Migration Kit Pro(separate product). If you have FullBack Pro, the Rescue Kit is included in your purchase.Here is how:Part 1: Select a backup to restore from1. First, download and install Zinstall FullBack onto the replacement machine. Run Zinstall FullBackwhen the installation is complete. You can download FullBack fromwww.zinstall.com/download-fullback2. On the Zinstall FullBack screen, click the Restore button to activate the Restore wizard.3. Click the “Open another backup ” button at the bottom right4. In the Browse window that opens, navigate to the location of the Backup from which you wantto restore files.5. At that location, enter the ZiBackup folder, then the folder with the original computer’s name,and select the Volume C folder inside. Click the Select Folder button to open the Backup.19

Zinstall FullBack User Guide6. Choose the date and time of the backup that you would like to restore from, and highlight the“C:\ Backup” line at the bottom.7. Click the “View in Explorer” button that appears in the middle of the screen after you highlightthe “C:\ Backup from ” entry:8. This will prepare your backup for restore, and make it available as a virtual hard drive on thecomputer. The “Ready to restore” message will tell you which drive letter it has:20

Zinstall FullBack User GuidePart 2: Run the full restore1. Download and run Zinstall Migration Kit Pro on your replacement computer2. Choose its “Moving from old hard drive” option, and click Next3. Click Next again on the Prerequisite check screen4. On the Source selection screen, put a checkmark next to the mounted volume from the “Readyto restore” message above (in the example we are following here, that was Drive Y – it will likelyby a different drive in your case).5. If you want to exclude some files, folders or programs from the restore, you can click the“Advanced” button to enter Selective recovery mode.6. Click Next and proceed with the wizard to start the recovery process.Once done, the programs, settings and files from your backup will be restored to your new computer,and it will be ready for your use.21

Zinstall FullBack User GuideAlternative Restore ProcedureThe standard restore process (as outlined above) works best for backup storage drives with high accessspeed. If you feel that the restore process is too slow, you can use an alternative restore methodinstead. This method first exports your backup to a container file, and only then restores it to thecomputer. This requires additional storage space (to store that container), but – for slower drives – willresult in a quicker restore overall.First, perform steps 1-6 of Part 1: Select a backup, as outlined above.Then, do the following:1. Highlight the “C:\ Backup from ” entry, and click the “Export for full restore” button thatappears in the middle of the screen(not the “View in Explorer” button as in the standard restore process).2. This will open the export to container wizard. Follow the prompts, and make sure to rememberwhere you have chosen to save the container (and what you have named it).3. Once the container is created, download and run Zinstall Migration Kit Pro on your replacementcomputer4. Choose its “Moving from container to machine” option, and click Next(not of the “from old hard drive” option as in the regular restore process), and click Next5. Click Next again on the Prerequisite check screen6. On the Source selection screen, click Browse and select the container that you have created instep 2 above.7. Click Next and proceed with the wizard to start the recovery process.22

Zinstall FullBack User GuideAppendix AWeb ActivationIf a computer is not connected to the Internet, Zinstall Backup will be unable to activate itselfautomatically. In this case, Zinstall Backup will prompt you to perform a Web Activationmanually.1. On any computer with an Internet connection, open a browser (for example, InternetExplorer)2. Go to www.zinstall.com/activation – It doesn’t matter which computer you use for this- you can even use your phone.3. In browser Web Activation form, enter the Activation ID, Serial Number and email asthey are shown in the running Zinstall Backup window.4. Click Activate in the browser.5. The Web Activation form will show you a Confirmation ID.6. Enter this Confirmation ID in the running Zinstall Backup window.7. Click Activate in the running Zinstall Backup window.23

Zinstall FullBack User GuideCHKDSKTo perform a Windows CHKDSK hard drive consistency check, and fix possible errors, do thefollowing:1.2.3.4.Right-click on the Start button (bottom-right corner of the screen)Select “Command Prompt (Admin)”If prompted to allow the application to run, click Yes.In the window that opens (black window, white text), type the following command.Instead of F:, type in the drive that you want to check (could be C:, D:, E:, F: etc.) Makesure to type a colon (“:”) after the drive letter:chkdsk /f /r /x F:5. Press enter6. If you are prompted to reboot, accept.If you have several hard drives, you need run CHKDSK for each of them.Converting a FAT32 drive to NTFS file systemIf your intended storage location is a hard drive that uses the outdated FAT32 system, you willneed to convert it to the modern NTFS file system. This conversion does not remove the filesfrom the drive, so nothing is lost. Here is how to do it:1. Right-click on the Start button (bottom-right corner of the screen)2. Select “Command Prompt (Admin)”3. In the window that opens (black window, white text), type the following command.Instead of F:, type in the drive that you want to check (could be D:, E:, F: etc.) Makesure to type a colon (“:”) after the drive letter:convert F: /FS:NTFS4. Press Enter to begin the conversion process. This may take some time - wait for it tocomplete.24

Zinstall FullBack User GuideTroubleshooting GuideMessage CodesMessage CodeTroubleshooting instructions10A currently running application is preventing Zinstall from operatingproperly.Close down all applications running on your computer and run Zinstall Backup again.If you are unsure which application to close - restart your computer and run Zinstall again.11No activations remainingYour license has been activated on too many computers, and cannot be activated onmore computers. Another license is required.13You are trying to activate the wrong product with your serial number /Anti Virus or Firewall blocking Zinstall from loading1. Make sure the serial number you are using fits the product you are trying to activateit with. For example, if you are activating Zinstall FullBack, make sure you are using aBackup serial.2. Make sure antiviruses and firewalls are uninstalled or fully disabled.190191Critical Windows service is corrupted on your computerThis message code appears when an essential standard Windows component is eithermalfunctioning or corrupted. Although such malfunctioning / corrupted component is notpart of Zinstall software, it needs to be fixed in order to allow proper execution of Zinstallwithin the Windows installation. When this message is shown, it also includes detailedinformation about the name of the malfunctioning component and a failure code whichcan be used for troubleshooting.Troubleshooting:1. If the problem is caused by Microsoft Windows Management Instrumentation service(WMI) – i.e. Microsoft component malfunction – it should be fixed by utilizingMicrosoft’s support resources.2. The following instructions initiate a built-in Windows component repair:a. Open Control Panel - Add/Remove programsb. Click “Add/Remove Windows Components” on the left panelc. Click “Next”, and then “Finish” in the dialog that pops upd. Windows will try to reinstall its standard components25

Zinstall FullBack User Guide262General errorTroubleshooting:1. Perform a CHKDSK - hard drive consistency check - on the hard drive of the SOURCEcomputer2. Make sure there are no firewall/antivirus/security software installed / running on3. Restart both the SOURCE and the TARGET computers4. Then run the migration againOne or more of the partitions on the computer’s hard drive are formattedusing the FAT32 file system298467469For a reliable backup, FAT32 partitions should be upgraded to the NTFS file system.See Appendix B above for instructions.Hard drive or storage location has disconnected during the migrationThe hard drive (or storage location) has disconnected from the machine during theprocess. This can also be caused if the source has a major corruption of its data,preventing the data from being read.Steps to resolve:- Make sure the source drive is securely connected to the machine- Run CHKDSK on the drive (see Appendix above).- Restart the computerThen, run Zinstall again.26

Windows 10 Yes Windows 8 Yes Windows 7 Yes Windows Vista No Windows XP No Windows Server 2019 Only in FullBack Server Windows Server 2016 Only in FullBack Server Windows Server 2012 Only in FullBack Server Windows Server 2008 Only 2008 R2, in Full