Resumes that getNoticedTrachtenberg SchoolCareer Development ServicesCareer GuideMPA Suite [email protected]

RESUMES THAT GET NOTICEDYour resume reflects your brand.It highlights your unique skills.Gets people interested in connecting with you.Table of ContentsGetting Started: PreparationIdentify Key Words and CoreCompetenciesKnowing Yourself and Your SkillsResume Nuts & BoltsActually Writing the ResumeHeaderProfessional ProfileEducationWork ExperienceAdditional SectionsFinal Checklist234-566-789-111213List of Action Verbs14-15Resume Examples – Before and After16-19Resume Examples20-271

GETTING STARTEDSTEP ONE: IDENTIFY KEY WORDS & CORE COMPETENCIES Review job and internship postings to determine industry and position-specific key “buzz words” and corecompetencies that employers are looking for in your field. Key Words/Core Competencies Examples:o Position titles: Budget Analyst, Program Evaluator, Communications Specialisto Interpersonal skills: Public speaking, Group facilitation, Self-starter, Entrepreneurial leadero Professional skills: Policy analysis, Qualitative research, Project management; Donor cultivationo Specific degrees/licensures/professional affiliations: American Evaluation Association, LEED GreenAssociate, Certificate in Project Managemento Technology: SPSS, GIS, Salesforce, STATAWhen applying for specificjobs/internships, tailor yourresume by using thekey words & competenciesin the position description.Why does this matter?Employers look for these words whenreading your resume, and Search EngineOptimization (SEO) programs scan forspecific words. Linking your skills andaccomplishments increases your chancesof getting your resume noticed!Example of Key Words/Core Competences in a Policy Analyst Job Description Identify, analyze, and propose policies, processes, and or other strategies, especially as relatedto new programs, that will allow the Chief Homeownership Preservation Officer (CHO) to meetregulatory and/or oversight body requirements of the office.Assess and evaluate policies currently in use in the private market and at the federal, state, andlocal levels as well as to assess and evaluate outcomes of policies proposed and implementedby the CHO.Develop and recommend policies and procedures for maintenance of CHO documents inmanner to ensure that the office meets regulatory and oversight body requirements.Analyze open issues and recommend the direction in which the office needs to proceed toeffectively meet expectations.Work with stakeholders, identify appropriate mechanisms for implementing policies, processes,and products (i.e., which entities will offer the products to homeowners, which can reach them,how do any new products get approved by an existing or new lender, etc.)Work with a large variety of offices within Treasury, other federal agencies, lenders, servicers,and researchers on policy matters and render advice as appropriate.2

STEP TWO: KNOWING YOURSELF AND YOUR SKILLS Assess your strengths, abilities and accomplishments with a focus on transferrable skills (e.g. public speaking, projectmanagement, data analysis, quality control analysis) that can be applied in a range of professional situations.The Skills Matrix is a useful exercise to help you identify your skills and accomplishments, and their value to anemployer. This serves as a foundation for writing your accomplishments under each position.Sample Skills MatrixSkillWhat did you do?(the task)How did you do it?(the method)Why did you do it?(the purpose or thevalue you brought)Organizational staffneeded morecurrent informationfor a grant proposaland website.What were the results?(positive outcome)ResearchResearchededucation andhousing issues forpolicy briefs.Conducted a literaturereview; Analyzedprevious policy briefs forchanges over the pastyear.ProjectManagementLed program toincrease awarenessof breast canceramong Latinowomen. Developededucation programand acquiredmammogram van.Advertised in Latinomedia outlets andpartnered with othernonprofits serving Latinocommunity. Developedand taught educationalworkshops to communitymembers and medicalpersonnel. Secured grantfunding and corporatepartners to fund van.Lack of awarenessamong Latinowomen of breastcancer symptomsand participation inscreening.1) Secured 350,000 in grantmoney and corporatedonations to fundmammogram van;2) Provided over 1,000Latino women withmammograms;3) Secured volunteer servicefrom 10 doctors and 15nurses to administermammograms.BudgetAnalysisServed as chieffinancial officer atcharter school.Prepared all budgetingand accounting reports;manage staff of 5handling payroll andexpenditure tracking.Responsible forschool’s fiscalsolvency.Managed annual budget of 1.5 million; Succeeded inincreasing budget by 800,000 through grantsand private donors.ProgramEvaluationEvaluated new accessto health careprogram.Needed to knowhow to improveservice delivery.Presentedrecommendations to HealthCenter Board; 3 wereapproved forimplementation.Fundraising /DevelopmentRaised money forelementary schoollibrary, classroommaterials andplaygroundequipment.Conducted qualitativestakeholder interviews;Analyzed quantitativesurvey results; Reviewedorganizational processesand impact data.Developed plan toidentify funders and grantmoney. Prepared appealletter and grantapplications.Addressed criticalfunding shortagebetween publicfunds and need.Secured 10,000: 5,000 ingrants for library topurchase 400 new booksand 10 projectors. 5,000secured from private donorsfor new gym equipment.Quantify whenever you can!Examples: Supervised a staffof 10; managed a budget of 10,000; saved 25% inprogram costs.Research was incorporatedinto 2 grants and into policyagenda section oforganization’s website.Why does this matter?Transferable Skills Marketable SkillsIdentifying your transferable skills helps potentialemployers look beyond your specific job titles andhighlights what you can do for them.3

RESUME NUTS & BOLTSAfter identifying what your employer is looking for and what your skills are, it’s time to actually start writing!Your resume should answerthe following questions: Why does this matter?By asking these questions, your resumewill pass the THREE C’s Test:So What?Who Cares?Why Does ItMatter? ClearConciseCompellingBASIC DO’S & DON’TSDON’TsDO’s Resumes are generally 1 OR 2 full pages, unless you have significantexperience. Occasionally, resumes are more than 2 pages in cases suchas for higher level jobs, federal positions, and individuals withnoteworthy publications/presentations.Margins should be no larger than 1 inch and no smaller than 8/10 ofan inch.Use fonts between 10 and 12, with 11-point font preferred. Keep thefont style simple – Times New Roman, Garamond, Arial or similar style.Use only one font style throughout your resume.Bullet accomplishments; use simple bullet symbols.Be consistent! If you use all capital letters for a section, make sure todo the same for all sections. If you write dates out using numbersinstead of months, do that throughout the document.Use condensed style of writing; omit articles, pronouns, conjunctionsand transitions.Use a good balance of white spaces; these are necessary pauses thatallow the reader to digest the material and easily see it.When sending resume ELECTRONICALLY, use PDF.If for some reason, you can’t PDF your resume and you’ve used “trackchanges” when preparing your resume, remember to “turn off” thefunction when forwarding your final copy. Also, avoid usingcomplicated formats/unusual fonts because they will not transfer well.When emailing your resume, use a clear Title for your document suchas “Resume, First and Last Name, Position Title.”Be factually accurate and error free Include graphs, tables, orgraphics as this can be confusingto the reader.Use acronyms or abbreviationsunless necessary. If used,specify what they stand forbefore using. (i.e. Federal DrugAdministration (FDA)).Title your resume by writing“RESUME” at the top of thepage.Include “References availableupon request” on your resume.Use spacebar or multiple tabs forspacing. Tabs or indents shouldbe preset.Use “I” or “me” in your resume.4

A WORD ABOUT FORMATThere are many types of resume formats: functional resumes, chronological resumes, hybrid chronological-functionalresumes, federal resumes, and CV’s. Your particular circumstance will dictate which format is best for you. This guidefocuses on both the chronological and tailored, hybrid resumes, which in most cases are the most effective formats.CHRONOLOGICALFUNCTIONALHYBRID Focus is onemploymenthistory, with themost recentexperience listedfirst. Focus is onrelevant skills ratherthan chronologicalemploymenthistory. A combination of both chronological and functional. In this format,professional experience is commonly divided into 2-3 sections, with aspecific focus on functionality (i.e. Policy and Advocacy Experience;International Development Experience), with the positions listed inchronological order in that section.Another option is to keep all of your experience in a chronological format,but under each position, divide your experience into 2-3 relevant functionsyou would like to highlight (i.e. Project Management; Communication &Marketing; Budget Analysis)STEP ONE:DEVELOP TEMPLATE RESUME Entire professional history,academics, communityservice. Accomplishment statementsare all well-written (and ifpossible, results-driven) foruse in generic and tailoredresumes. The template is likely longerthan one or even two pagesbecause it has everything.STEP THREE:TAILOR RESUME FORSPECIFIC OPPORTUNITYSTEP TWO:CREATE GENERIC FORMAT Align your accomplishmentsand skills to meetindustry/sector specificneeds. Create a foundation onwhich to develop jobspecific, tailored resumes. Valuable when requestinginformational interviews Generic version is one ortwo full pages Address specific tasks, skills andresponsibilities in job posting. Demonstrate how you match theemployer’s wants and needs. Identify specific interpersonal skills ,technical skills, experiences, education,and expertise that employer seeks. Prioritize most relevant jobs &accomplishments so that the tailoredresume is one or two full pages.A WORD ABOUT WHAT’S INCLUDEDMost resumes include:1. HEADER2. PROFESSIONAL PROFILE/SUMMARY3. EDUCATION4. WORK EXPERIENCE5. ADDITIONAL SKILLS / PROFESSIONAL AFFILIATION SECTIONAdditional sections can include: Technical Skills; Publications; Presentations; Professional Trainings and Certifications;Community Service/Leadership; Awards/HonorsDepending on what you want the reader to focus on, rearrange the order of the sections.5

Actually Writing the ResumeTHE HEADERName (no nicknames)Permanent or current addressOne phone number (including the area code)One e-mail (make sure it sounds professional)Example 1:JANE DOE123 Connecticut Ave, NW, Washington, DC XY208(202) XXX – XXXX; [email protected]/in/janedoeExample 2:Ellis Jacobs67 Fairview Road Arlington, VA 22201 703 222 2222 [email protected] PROFILEOne of the most important, yet optional, part of a resume. While some employers prefer Professional Profiles,others don’t find it necessary if your resume already clearly highlights your qualifications. If possible, doresearch on an employer by talking to HR, employees and our Career Services office before you apply!Professional profile needs to: Showcase your unique skills Grab the reader’s attention Reveal what makes you the ideal match for a position. Show that you match their needs!Work on your professional profile AFTER you have finished working on the other sections of theresume. This will help you decide which skills and accomplishments to include.STEP 1STEP 2Research andthink about whatthe perfectcandidate lookslike for the type ofposition youwant. Askyourself: Whatskills would beideal? Whatexperience wouldthey have?Think aboutwhich of yourown skills andaccomplishmentsmatch those ofthe idealcandidate. Notekey words thatyou want tohighlight in theprofessionalprofile.STEP 3Write a summary highlighting those skills and accomplishmentsthat match the ideal candidate. Start with a broad description of your area of expertise.Examples: program evaluator, community organizerState 2-3 professional skills that make you a good fit for thejob. (i.e. budgeting, program planning, strategist)Include 2-3 things that you are proud of accomplishing(quantify whenever possible). Examples: raised over 2 milliondollars in funds, implemented environmental policyWhen writing for a specific job, tailor it to address the jobdescription.6

Sample 1:PUBLIC AND NONPROFIT SECTOR ADMINISTRATION AND MANAGEMENTCollaborative Leader Focused on Relationships, Process & Results Over 15 years of cross-sector leadership leveraging strategic partnerships, launching high-impact programsand building resourceful organizational systems.Program manager with expertise balancing innovation and pragmatism for sustainable results.Highly interactive trainer and coach for measurable impact and high participant engagement.Sample 2:QUALIFICATION SUMMARYHighly experienced consultant with eight years of advanced economic analysis and corporate fundraising experiencein the nonprofit and private sectors. Master of Public Policy candidate graduating in May 2012 who has consistentlyrealized financial and membership gains for organizations at all professional levels.Sample 3:P r og r a m M an a g e m e n t C a p a c i ty B u il d i n g I n t e r n at i o n a l N e g o t i a t io nMaster of Public Administration candidate specializing in program evaluation, analysis and management.Experienced in leading and collaborating with diverse international teams, marketing, conflict resolution and dataanalytics. Proven talent for analyzing problems, developing and simplifying procedures, and finding innovativesolutions within multilateral organizations.Sample 4:PROGRAM MANAGER AND POLICY ADVOCATE SPECIALIZING IN ENVIRONMENTAL AND ECONOMIC DEVELOPMENT Project management, policy and community outreach experience in private and nonprofit sectorsDomestic and international experience in education, trade, ecotourism, and technology sectorsResearch focus in climate change, conservation, land use, agriculture, and indigenous business developmentProgram Design/DevelopmentPolicy Research and AnalysisStrategic PlanningCORE COMPETENCIESNegotiation and AdvocacyProgram EvaluationExternal Relations/FundraisingSample 5:Bilingual Quantitative Policy AnalystPolicy expertise in government accountability, program evaluation and cost-benefit analysis. SPSS and SAS.7

EDUCATIONA list, in reverse chronological order, of all of the schools you have attended and degrees earned. Dependingon its relevancy, additional professional training may be included here or in a separate section.What to include? Current, or anticipated, degree at the Trachtenberg School of Public Policy and PublicAdministration. Example: MPA Candidate, Expected May, 2014. Only if relevant to specific job, include coursework, academic research/thesis, and presentations. Graduation honors (high honors, magna cum laude) and/or GPA (Min 3.0 and preferable 3.5 – 4.0). Relevant honors, publications, projects, clubs, affiliations, and activities. (Alternatively, thisinformation can be included in a separate section called “community involvement”). Don’t include high school.Depending on when you’ve graduated and relevancy of work experience, education can gobefore or after Professional Experience Section.Sample Layout:The George Washington University, Washington, DCExpected May 2013Trachtenberg School of Public Policy and Public AdministrationMaster of Public Administration Candidate; Concentration: Nonprofit Management Fellowships/Scholarships Relevant Academic Project or Coursework Capstone/Thesis (proposed): “Topic” (if relevant)University of Southern California, Los Angeles, CABachelor of Arts, Political Science (GPA 3.5 or above) Honors: (if applicable) Thesis: (If applicable and relevant) Research Interests or Coursework (if applicable and relevant) Study Abroad: (if applicable and relevant)May 2009Sample 1:George Washington University, Washington, DCExpected 5/13Trachtenberg School of Public Policy and Public AdministrationMaster of Public Administration Candidate; Concentration in Government Contracting Relevant Coursework: Policy Analysis, Economics in Policy Analysis, Urban Policy, CommunityDevelopment and Management, Land Use Development and Community PlanningSample 2:George Washington University, Washington, DCTrachtenberg School of Public Policy and Public AdministrationMaster of Public Policy; Concentration: Program Evaluation (GPA: 3.88)Franklin and Marshall College, Lancaster PABachelor of Arts, cum laude (GPA: 3.68)Major: Government; Minor: AnthropologyAwards: Honors and Deans List, Presidential ScholarstThesis: “Economic Democracy: The Political Struggle of the 21 Century”Study Abroad: Regent’s College, London, England, 2002May 2007May 20038

PROFESSIONAL EXPERIENCEThis section provides an overview, in reverse chronological order, of relevant positions you have had (paid, volunteeror internships). For each experience include the following: Name of EmployerPosition Titleo If an internship, it’s preferable to add a descriptor before the word intern. Examples: DevelopmentIntern; Capacity Building Intern; Research InternLocation (Town, State and Country, if pertinent)Date of EmploymentAccomplishmentso Start each line with strong actions words like Leveraged, Doubled, Spearheaded, Produced, Authored.See Action Words Section of this guide for more exampleso If possible, illustrate the impact of what you did and why it mattered.Questions to ask when writing accomplishment statements (refer back to Skill Matrix for more examples): What did you do? (the task)How did you do it? (the method, tools, skills)Why did you do it? (the purpose or the value you brought)What were the results? (positive outcome) Quantify whenever possible to demonstrate results (dollars, numbers, percentages)This isn’t a laundry list of everything you’ve done on the job – it’s a chance to highlight relevantcompetencies and strong accomplishments.Professional experience can be clustered into targeted categories with relevant jobs/internshipsorganized under tailored headings like: Policy and Advocacy Experience; InternationalDevelopment Experience; Nonprofit Management Experience.BEFOREAFTEREstablished a professional program for members of TradeAssociation.Established, designed and managed a professionalcertification program for members of the foreign-tradezone community, leading to the certification of 100 of the550 members of Trade Association in a 6 month period.Project Management: Monitored human capital systemdesign and deployment contracts.Project Management: Tracked and monitoredapproximately 20 IT and human capital system design anddeployment contracts, ranging in value from 20,000 to 41,000,000; coordinated with both internal and externalstakeholders on a regular basis to ensure timely andaccurate delivery of contract deliverables.Pursue diversified partnerships with policymakers,individuals, corporations, and foundations to raise programvisibility, resulting in a 315,000 increase in privateresources.Establish partnerships with policymakers, individuals,corporations and foundations.9

Sample 1:Program Specialist, October 2007 – May 2008ABC Associates, Washington, DC Researched topics of concern including comprehensive community initiatives, cross-agency collaboration,disproportionate minority contact in the juvenile justice system, adolescent brain development, mentalhealth, substance abuse, youth aging out of foster care, workforce development. Created, updated, and maintained committee databases, spreadsheets, and public records; developed andstreamlined office and meeting procedures; coordinated and participated in all conference calls andmeetings. Prepared meeting summaries for the public record. Planned and managed logistical components for more than six meetings per year including site selection,on-line registration, agenda development, reconciling invoices, and coordinating staff.Sample 2:Professional Membership Organization, McLean, VA12/09 – 12/11Associate Director of Corporate Membership Fundraising and Development – Created an annualized 9% increase in donations amounting to nearly 3 million in total return on investment in conjunction with the Director of Development. Relationship Building – Developed and secured 11 new corporate partnerships in the metropolitanDC area working with each partner from the initial contact to the point of finalizing arrangements. Strategy Development – Monitored and analyzed operations to identify areas of improvement. Designed,devised, and implemented practices and strategies with corporate partners to increase level of donations.Sample 3:NATIONAL TRAINING DEVELOPMENT MANAGER, COOKING MATTERS, SHARE OUR STRENGTH, Washington, DC, 2011presentLeading assessment and enhancement of training strategy to support 31 Lead Partners throughout the country coordinatingnutrition and culinary program for low-income families. Leading implementation of recommendations based on needs assessment conducted during first three months toevaluate the quality and impact of training and technical assistance services. Piloting new evaluation tools, redesigning webinar and in-person trainings and coaching staff on training bestpractices to improve content integration and consistency. Overseeing National Training Summit (three days; 150-200 participants) with project management, logisticscoordination and programming content responsibilities.Sample 4:Regional Commission, Washington, DC, October 2008 – PresentProgram AnalystAnalyst: Drafted sections of the Commission’s annual 20 Million budget document for review by Congress andthe Office of Management and Budget. Evaluated 100 grant proposals and made funding recommendations to the Commission’s Federal Co-Chairman. Provided written and oral advice on social, economic, and environmental policy initiatives and agency matters.Agency Liaison: Oversaw, coordinated and implemented the Regional Development Initiative, a 12 agency collaboration created tostrengthen and diversify the region’s economy. Designed, organized and executed five Regional Development Initiative technical assistance workshopsand five listening sessions throughout Region which were attended by 1,500 participants in two years.10

Sample 5:Government Affairs InternMajor Insurance Company, Washington, DCJune 2012 – August 2012 Identified and analyzed proposed state and federal bills for potential impact to the company’s interests. Assisted Government Affairs team in meetings with congressional staffers to propose legislative initiatives. Communicated with 30 internal and external stakeholders to alert them to relevant legislation orregulations. Solely responsible for preparing and distributing tracking reports to the Government Affairs and Legal Teams.Sample 6:Northwest Social Services AgencyPro-bono Consultant, Program Evaluation Capstone January 2012 – May 2012Washington, DCCollaborated on a 4-person team to assess and analyze pilot education program for foster care youth transitioning outof the social services system.Reviewed evaluation forms, conducted stakeholder interviews and led analysis of similar programs across the nation toexamine effectiveness and cost-benefit for long term program expansion.Compiled evaluation report including findings and recommendations which was presented to agency staff and Board.Sample 7:Office of Congressman Barney FrankWashington DCInternJanuary– May 2011 Supported legislative staff with constituent compliance including responding to press inquiries, answeringincoming phone calls and mail Collaborated with Legislative and Communications Directors to write press releases on workforcedevelopment and education issuesSample 8:United States SenateWashington, DCLegislative Aid2011-2012 Handled trade, banking and international relations policy issues for Member of Congress. Developed, planned andimplemented legislative initiatives in assigned issue areas. Researched and analyzed policy and wrote appropriate legislative materials, including floor speeches, statements andbriefing memos. Met with interest groups on behalf of the Member and coordinated legislative activities.Tailor skills/competencies on yourresume to those included in thejob description.Why does this matter?Computer search programs will searchresumes for certain key words. HR staffwill scan resumes for specific terms.11

ADDITIONAL SECTIONSThese sections highlight relevant additional skills and experience that are significant and applicable to a specificopportunity and/or the field. These can include any of the following: Volunteer or community service workCommunity and/or academic LeadershipProfessional affiliations and membershipsLanguage skills with fluency levelo Possible Descriptions: Full Professional Proficiency, Low-Intermediate Proficiency, Elementary,Written and Oral Fluency, Conversational Proficiency, FluentProfessional development trainings and certificationsResearch or relevant publicationso Use proper style such as APA, Chicago or MLATravelo Only include travel that is relevant as this is not just a place to list all the locations where you’vetraveled. For example, if the position is working with the African immigrant community in the US andyou’ve been to countries in Africa, you’ll want to include them here. Another example is if the positionis looking for someone with cultural adaptability/awareness.Technology Skillso Unless the employer notes that they are specifically looking for basic computer/internet skills, refrainfrom including things like Microsoft Word or Excel.o Preferable to highlight software like GIS, STATA, SPSS, SalesforceIf your community service is highly professional and relevant to your field/position,you can include itSample 1:TECHNOLOGY SKILLSProficient in OMB’s MAX Budget database, STATA, and SPSS.Sample 2:PROFESSIONAL SKILLS AND MEMBERSHIPSComputer: Microsoft Word, Access, Excel, PowerPoint, SharePoint, Oracle Systems, PeopleSoft, SPSSMember: National Language Service Corps (Charter Member), American Society for Public AdministrationLanguage: Spanish (Full Professional Proficiency), Japanese (Low-Intermediate Proficiency)Sample 3:PROFESSIONAL DEVELOPMENTAction Planning Workshop Presenter, Russian-U.S. Young Leadership Fellows Program,Contracted by American Councils for International Education, Washington, DC; July 2011Demand Driven Workforce Development Participant,The Performance Institute, Arlington, VA; May 2010Application Reviewer and Interviewer, Edwin Muskie Fellowship Program,Contracted by the International Research and Exchanges Board (IREX),Dushanbe, Tajikistan; January 201112

FINAL CHECKLISTHave you done the following?Contact Information. Check that you have correct name, address, phone number, andemail.Margins. No more than 1 inch and no smaller than 8/10th of an inch.Font. Between 10 – 12, with Times New Roman, Arial, Garamond, or similar style.Format. Is it consistent? Are dates, company names, school names and locations in thesame place for each entry? Are they visually emphasized in a consistent manner? Do youhave good balance of white spaces?Abbreviations. Does your resume contain any abbreviations that are not explained? Note:only use an abbreviation if you refer to the organization more than once.Dates. Do dates follow chronological order or is there a confusing overlap?Education. Is your school, degree, major/minor, graduation date (month and year)included? How about relevant coursework, thesis, research, and study abroad experiences?Experience. Did you include company/organization name, job/internship title, dates ofemployment, location (city, state)?Action Verbs. To describe job functions, did you use sentence fragment skills statementsbeginning with action verbs? Does each statement answer the questions: “So What?”“Who Cares?” “What Does It Matter?”Quantifiable results. Did you include specific results and quantifiable accomplishments inyour experience section, if possible?Key Words. Does your resume include some or most of the key words mentioned in thejob description?Additional Sections. Did you include all of your relevant experiences, including communityservice or internships; and professional affiliations, language fluency, and licensures?SPELLCHECK! Check for spelling and grammar errors. Have a friend review it to catch anyerrors.Your Brand. Does your resume tell the story you want it to?13

ACTION WORDSIf you want to grab the reader’s attention, use action words at the beginning of each statement in the work experiencesection. Take a look at the list below and try to use a variety of them in your resume.Management pervisedCommunication search arizedSurveyedSystemizedTechnical dProgrammedRemodeledRepairedSolvedTeaching turedPersuadedSet goalsStimulatedTaughtTrained

Associate, Certificate in Project Management o. Technology: SPSS, GIS, Salesforce, STATA . regulatory and/or oversight body requirements of the office. Example of Key Words/Core Competences in a Policy Analyst Job Description Identify, analyze, and propose policies,