Left hearing aidRight hearing aidSerial numberSerial numberModel numberModel numberReceiver typeReceiver lengthOpen/standardfitting:Receiver typeLow PowerMedium PowerHigh PowerUltra Power01234SmallMediumSmallMediumLargeLargeOpen domeReceiver lengthPower domeSpecific features supported by your hearing system:Recharging on page 13Smart Start on page 17Phone Now on page 26Tinnitus Sound Generator on page 372TulipTulip domeProgramBeepDescription12Low PowerMedium PowerHigh PowerUltra Power0123EarmoldRIE mold344Hearing aid type designations for models included in this user guide are:LXR45 FCC ID: X26LXR45, IC: 6941C-LXR45Please see page 6 for a list of models referring to these types.This device includes an RF transmitter which operates in the frequency band of 2.4 GHz – 2.48 GHz.Nominal RF output power transmitted is 0.82 dBm.1IntroductionCongratulations on the purchase of your new hearing aids. Lively’s innovative sound technology and design, combined with the customized programming selected by your hearing care professional, will makeyour hearing a more enjoyable experience.Please read this manual carefully in order to fully benefit from the use of your hearing aids. With propercare, maintenance, and usage, your hearing aids will aid you in better communication for many years.3

2Intended useGeneric air-conduction hearing aids are wearable sound-amplifying devices intended to compensate forimpaired hearing. The fundamental operating principle of hearing aids is to receive, amplify, and transfersound to the eardrum of a hearing impaired person.The hearing aid charger is intended to charge the hearing aids. The charger features a rechargeablelithium-ion battery and can be easily transported and used where ever you are. The charger is onlyintended to be used with the Lively hearing aids.3Becoming accustomed to amplificationWhile purchasing hearing aids is a major step, it is only one step in a process toward more comfortablehearing. Successfully adapting to the amplification of your hearing aids takes time and consistent use.You will enjoy more benefits from your Lively hearing aids by taking the following actions: Wear the hearing aids regularly in order to get comfortable with using them.It takes time to get used to hearing aids. Ask your hearing care professional to design a scheduletailored just for you.As you get more comfortable with your hearing aids, increase the wearing time and wear them inmultiple types of listening situations.It may take as long as several months for your brain to get used to all the “new” sounds around you.Following the above suggestions will give your brain time to learn how to interpret amplification andincrease the benefits you get from using hearing aids.44 StatementThis device complies with part 15 of the FCC rules and ICES-003 of the ISED rules.Operation is subject to the following two conditions:1. This device may not cause harmful interference2. This device must accept any interference received, including interference that may cause undesired operation.i NOTE: This equipment has been tested and found to comply with the limits for a Class Bdigital device, pursuant to part 15 of the FCC rules and ISED rules. These limits are designedto provide reasonable protection against harmful interference in a residential installation. Thisequipment generates, uses and can radiate radio frequency energy and, if not installed andused according to the instructions, may cause harmful interference to radio communications.However, there is no guarantee that interference will not occur in a particular installation. Ifthis equipment does cause harmful interference to radio or television reception, which can bedetermined by turning the equipment off and on, the user is encouraged to try to correct theinterference by one or more of the following measures: Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from the one in which the receiveris connected. Consult the dealer or an experienced radio/TV technician for help.Changes or modifications can void the user’s authority to operate the equipment5

The products are in compliance with the following regulatory requirements: The device conforms to the Essential Requirements according to Annex I of Council Directive93/42/EEC for medical devices (MDD).Hereby, GN Hearing A/S declares that the radio equipment types LXR45 is in compliance withDirective 2014/53/EUThe full text of the EU declaration of conformity is available at the following internet the US: FCC CFR 47 Part 15, subpart COther identified applicable international regulatory requirements in countries outside the EU andUS. Please refer to local country requirements for these areas.In Canada: these hearing aids are certified under the rules of ISED.Japanese Radio Law and Japanese Telecommunications Business Law Compliance. This deviceis granted pursuant to the Japanese Radio Law (電波法) and the Japanese telecommunicationsBusiness Law (電気通信事業法) This device should not be modified (otherwise the granted designation number will become invalid)The hearing aid charger:Model: C-1Mini Receiver In-the-Ear (RIE) hearing aids of type LXR45 with FCC ID: X26LXR45, IC number 6941CLXR45 are available in the following variant:LH561-DRWCThe identification number for the mentioned device model can be found on the stomach of the hearingaid as indicated in the illustrations on the following pages.67

. 3Intended use. 4Becoming accustomed to amplification. 4Statement. 5Contents. 8Get to know your hearing aids. 10Your hearing aid - RIE. 10Hearing aid charger.11Recognizing left and right hearing aid. 12Getting started. 13How to charge your hearing aids. 13How to charge the charger. 15Turn on / Turn off. 17Smart Start. 17Insert/remove hearing aid. 18Insert receiver with dome. 18Remove receiver. 18Insert earmold. 19Remove earmold. 20Sports lock. 20Operation of hearing aid. 21Push button. 21LED light indicator. 24Low battery indicator. .410.51111.11212.113Low battery indicator when pairedwith wireless accessories. 25Telephone use. 26Phone Now. 26Placing the Phone Now magnet. 27How to use Phone Now. 28Flight mode (optional). 28How to change domes. 29Standard domes. 29Tulip domes. 30The receiver. 31Daily maintenance. 31Cleaning earmolds. 32Cleaning the receiver wires and domes. 32Changing wax guards. 33Cleaning the hearing aid charger. 34Care and maintenance. 34Wireless accessories. 35Using Lively hearing aids with iPhone,iPad, and iPod touch (optional). 36Intended use of smartphone apps. 36Using Lively hearing aids withsmartphone apps (optional). 36Lively Assist (optional). . Sound Generator module. 37Indication for use of the TSG module. 38User instructions for TSG. 38Description of device. 38Explanation of how the device functions. 38The scientific concepts that form thebasis for the device. 40TSG volume control. 40Using TSG with smartphone apps. 41Technical specifications. 41Audio signal technology. 41Available sounds. 41Prescription use of a Tinnitus SoundGenerator hearing aid. 42Important notice for prospective soundgenerator users. 43Tinnitus Sound Generator warnings. 43Tinnitus Sound Generator precautions. 44Tinnitus Sound Generator warning tohearing care professionals. 44General Warnings. 45General precautions - Wireless hearingaids. 471717.11819202122232424.1252626.127282930Phone Now warnings. 47Phone Now precautions. 47Battery warnings for hearing aid andhearing aid charger. 48Charger warnings. 48Hearing aid expectations. 49Intended use of smartphone apps. 49Warnings to hearing care professionals. 50Warning to hearing care professionals(US only). 50Important notice for prospectivehearing aid users (US only). 51Children with hearing loss (US only). 52Technical specifications. 54Troubleshooting guide. 58Battery FAQ. 62Warranties and repairs. 64Temperature test, transportation, andstorage information. 64Advisories. 65Acknowledgments. 669

6 Get to know your hearing aids6.2 Hearing aid charger6.1 Your hearing aid - RIE1. buttonReceiverOpen domeReceiver wireLED light indicatorMicrophonesLeft/right indicatorSerial number and modelTulip domePower domeRIE moldSports lockLow Power (LP) receiverMedium Power (MP) receiverHigh Power (HP) receiverUltra Power (UP) receiver1351646386271. aid charging bayReceiver bayHearing aid battery indicatorLeft indicator (blue)Right indicator (red)Charger battery indicatorCharging cableCharging cable port (micro-USB)4910112611251415163107811

6.3 Recognizing left and right hearing aidIf you have two hearing aids, they may be tuned differently, one for your left ear, the other for your right.Do not swap them. The left hearing aid is marked with a blue indicator. The right hearing aid is markedwith a red indicator.Lefti12RightLeft/Right indicatorNOTE: Your hearing care professional should mark your hearing aids with a colored Left/Right indication: Left is blue and Right is red.7 Getting startedBefore use, it is recommended to fully charge your hearing aids.7.1How to charge your hearing aids1. Plug the supplied power adaptor into a poweroutlet and connect the charging cable to thehearing aid charger.2. Place both hearing aids in the charging bays. Righthearing aid goes into the charging bay marked witha red dot. Left hearing aid goes into the charging baymarked with a blue dot. The receivers go into thereceiver bay.If the receiver has a sports lock attached, be carefulwhen inserting the hearing aid.iNOTE: Make sure your hearing aids aredry before inserting them in the charger.13

1. During the charging process, the LED on the hearing aid slowly pulsates until the hearing aid isfully charged. When fully charged, the LED stays solid on until the hearing aid is removed fromthe charger.When chargingPulsatingWhen fully chargedOn – until removed2. The five LEDs at the front of the charger indicate the battery level of the hearing aids. Uponinsertion or removal of the hearing aids, the LEDs show the battery level of the hearing aid withthe lowest battery level. The LEDs indicate the battery level for 10 seconds and then turn off.However, the hearing aids will continue to charge.3. While charging, the hearing aid LED indicates the battery status. The hearing aids are fullycharged within 3 hours.Hearing aid battery indicatorsLEDsBattery level 0-20% 20-40% 40-60% 60-80% 80-100%7.2 How to charge the charger1. Plug the supplied power adaptor into a poweroutlet and connect the charging cable to thehearing aid charger.1415

The three LEDs at the back of the charger show the battery level of the hearing aid charger. One LEDblinking red indicates that the charger battery level is low. In that case, recharge the charger. Threegreen LEDs indicate fully charged.When the hearing aid charger is fully charged, it has a capacity of at least 3 full hearing aid chargesbefore it needs to be plugged in and recharged.LEDsBattery level LED is blinking red. Less than 10 % powerreserve. 10 - 33% charged 33 - 66% charged 66 - 100% chargedThe hearing aids are automatically turned on when they are removed from the hearing aid charger. Theycan also be turned on and off manually by pressing the push button.1. Turn on, press button for 5 seconds.2. Turn off, press button for 5 seconds.iiNOTE: When the hearing aid turns on, the LED lights up.When the hearing aid turns off, the LED flashes 3 times.NOTE: If the charger is not connected to a power socket, the hearing aidswill turn off after 24 hours.If the charger has run out of power, the hearing aids will be powered down, and you will haveto turn on the hearing aids by manually pressing the push button for 5 seconds.7.3.1 Smart StartiCAUTION: FOR SAFETY REASONS, ONLY USE THE CHARGER SUPPLIED BY YOURHEARING CARE PROFESSIONAL.iiNOTE: When charging your hearing aid charger for the first time, let it charge for at least 3hours, even if the battery LED indicator indicates that the battery is fully charged.167.3 Turn on / Turn offNOTE: It is safe to leave the charger connected overnight – the batteries in both the hearingaid charger and the hearing aids cannot be overcharged.Smart Start delays the time before the hearing aid turns on after the hearing aid is removed from thehearing aid charger. With Smart Start, you will hear a beep for each second of the delay period (5 or 10seconds delay).i NOTE: If you want your hearing aids to turn on immediately, ask your hearing care professional to deactivate Smart Start.17

7.4 Insert/remove hearing aid7.4.1 Insert receiver with dome1. Hang the hearing aid over the top of the ear.2. Hold the receiver wire, close to the receiver housing and gently place/push the dome into the earcanal.3. Push the dome far enough into the ear canal so that the wire lies flush with the head (check witha mirror).iiCAUTION: NEVER ATTEMPT TO MODIFY THE SHAPE OF THE HEARING AID,EARMOLDS, OR RECEIVER WIRES YOURSELF.NOTE: To avoid whistling, it is important that the wire and the dome fit correctly into your ear.For other possible reasons, check with the Troubleshooting guide.7.4.2 Remove receiver1. Hold the receiver wire close to the receiver with your thumb and index finger.2. Gently pull to remove the receiver.187.4.3 Insert earmold1. Hold the earmold between your thumb and index finger and position its sound outlet in your earcanal.2. Slide the earmold all the way into your ear with a gentle, twisting movement.3. Turn the top part of the earmold gently backwards and forwards so that it tucks behind the fold ofskin above your ear canal.4. Move the earmold up and down and gently press it to place it correctly in the ear.5. Make sure the hearing aid sits firmly behind the ear.Slide and twist the earmoldall the way into the ear canal.Tuck the earmold behind thefold of skin above the ear canal.Place the hearing aid firmlybehind the ear.With proper insertion, hearing aids should fit snugly but comfortably.iCAUTION: NEVER ATTEMPT TO MODIFY THE SHAPE OF THE HEARING AID,EARMOLDS, OR WIRING YOURSELF.19

iNOTE: It may be helpful to pull your ear up and outward with your opposite hand duringinsertion.NOTE: By experimenting, you may discover an easier method.7.4.4 Remove earmold1. Lift the hearing aid from behind the ear.2. Using your thumb and index finger, take hold of the earmold or the removal cord (not the hearingaid or the wire).3. Gently, twist and pull the earmold to remove it from the ear.7.4.5 Sports lockIf you lead an active life, your hearing aids may come loose. To avoid this situation, your hearing careprofessional can attach and adjust a sports lock to the receiver.To insert a hearing aid with sports lock:1. Insert the hearing aid as usual.2. Tuck the sports lock in the concha.iCAUTION: Be careful not to bend the receiver wires when placing your hearing aids in thehearing aid charging bay.iNOTE: Sports locks may become stiff, brittle, or discolored over time. Contact your hearingcare professional regarding replacement of your sports lock.20iHNOTE: The sports lock comes in three different sizes: L (low power), M (medium power), and(high power). See page 2 for receiver size.NOTE: Your hearing care professional will help you replace your sports lock.7.5 Operation of the hearing aidThe hearing aids always start in program 1 and with the preset volume.7.5.1 Push buttonThe push button gives access to the features that your hearing care professional and you decide to applyto your hearing aids.There are four different ways to use the push button:Short press: Change program1 sec press: Enter streaming5 sec press: On/off9 sec press: Enter flight mode21

iNOTE: The short press and 1 sec press features are configurable during your fitting session. 5and 9 second press cannot be changed.By default, the push button allows you to use up to four different listening programs, and three wirelessaccessories programs.1. Short press the push button (beep) to switch between programs.You will then hear one or more beeps. The number of beeps indicates which program you haveselected (one beep program one, two beeps program two, etc.)2. Press and hold for 1 second (short melody) until streaming begins.If your hearing aids have been paired with more than one wireless device, pressing for one moresecond will switch to the next device.A short press will end streaming and start the program you left.3. Press and hold for 5 seconds to turn your hearing aid ON or OFF.4. Press and hold for 9 seconds to enter flight mode. For more details, see Flight mode in section8.3.If necessary, your hearing care professional can change the default settings for the push button and fill inthe following table with your new settings:Push button actionDefault settingShort pressChange program1 sec pressActivates streamingiNew settingNew settingNOTE: For convenience, you may control your hearing aids from the My Lively app or the RemoteControl 2.When you turn the hearing aids off and then back on, they always return to the default setting(program one and preset volume).Your hearing care professional can configure your push button so that you can also use it to control thevolume as well as switch between listening programs.2223

7.5.2 LED light indicator7.6.1 Low battery indicator when paired with wireless accessoriesYour hearing aid communicates with both sound and light whenever you change program or turn it onor off.The batteries drain faster when you use wireless functions like streaming from your smartphone or fromyour TV with our TV Streamer 2.ActivityLightTurn on (long press for 5 secs)FlashTurn off (long press for 5 secs)Flashes three timesEnter Flight mode (optional)Four times double flashesAs the battery level is reduced, the different wireless functions stop working. A short melody indicatesthat battery power is too low.The table below shows how the functions shift with the battery level.Flight mode means no wireless communication - not between the hearing aids and not betweenthe hearing aids and your smartphone or wireless accessories.Battery levelHearing aidRemote ControlStreamingFully chargedSignalPPP7.6 Low battery indicatorLowPPOIf the battery level gets too low, your hearing aids reduce the volume, and play a melody every15 minutes until there is no power left and they turn off.Recharge hearing aidPOOYou can check the battery status by placing the hearing aid in the hearing aid charger(please see page 14). The My Lively app also gives the battery capacity status.2425

8 Telephone useYour hearing aid allows you to use your telephone as you normally do. Finding the optimal position forholding a telephone may require practice.8.1.1 Placing the Phone Now magnetFollow these steps in order to place the Phone Now magnet properly:The following suggestions may be helpful:1. Depending on your fitting and hearing status, either hold the telephone up to your ear canal orhold it close to the hearing aid microphones as illustrated.2. If whistling occurs, try holding the telephone in the same position for a few seconds as thehearing aid may be able to cancel the whistling.3. Holding the telephone slightly away from the ear can also stop any whistling.iNOTE: Depending on your individual needs, your hearing care professional may activate aprogram specifically for telephone use.8.1 Phone NowBy placing a magnet on the telephone receiver, your hearing aids automatically switch the telephoneprogram on when the receiver is close to your ear.When you remove the receiver from your ear, the hearing aids automatically return to the previouslistening program.i26NOTE: Ask your hearing care professional to enable Phone Now as one of your programs.Clean the telephone thoroughly.Remove foil from magnet.Place the magnet.iWARNING: IF A MAGNET IS SWALLOWED, SEEK IMMEDIATE ASSISTANCE FROM AMEDICAL PRACTITIONER.iNOTE: Ask your hearing care professional to enable Phone Now as one of your programs.NOTE: Do not cover the loudspeaker opening with the magnet.NOTE: If Phone Now does not work to your satisfaction, moving the magnet to anotherposition may improve ease of use and comfort while speaking.NOTE: If the hearing aids do not switch to the telephone program every time, you canreposition the Phone Now magnet or add additional magnets.NOTE: Use a recommended cleaning agent.27

8.1.2 How to use Phone Now1. Lift the telephone to your ear.2. When you hear a short melody, the phone program is active.iiNOTE: You may need to move the telephone receiver slightly to find the best position forreliable Phone Now activation and good hearing on the telephone.NOTE: If your hearing aids have enabled the Comfort Phone function, the hearing aid onthe non-phone ear automatically turns down the volume.8.3 Flight mode (optional)iWARNING: When boarding a flight or entering an area where RF transmitters are prohibited,deactivate wireless functionality.If you want to use Flight mode, make sure this is activated by your hearing care professional.Follow these steps to turn on Flight mode:1. Turn the hearing aid off.2. Press the button for 9 seconds.3. The hearing aid responds with four times double flashes. If you wear your hearing aids, you willhear double-dings (etc.) for ten seconds.28Follow this step to deactivate Flight mode:1. Turn the hearing aids off and then on.iNOTE: Both hearing aids must be set in Flight mode - even with synchronization enabled.9 How to change domesIt is recommended that your hearing care professional shows you how to change the domes. Incorrectdome replacement could result in the dome being left in the ear when you remove the hearing aid.iCAUTION: Use only original consumables, e.g. wires and domes.9.1 Standard domesFollow these steps to mount open domes or closeddomes:1. Push the new dome over the flanges.2. Make sure that the new dome is properly andsecurely mounted.1229

9.2 Tulip domes9.3The tulip domes are mounted in a similar manner to the standard domes, but a few extra steps arerequired. The tulip domes consist of two “petals”.The receiver delivers the sound to the ear canal. It is important that the receiver and the dome/earmoldfit correctly in your ear. If the receiver or the dome/earmold irritate your ear in any way and prevent youfrom wearing your hearing aid, please contact your hearing care professional.Follow these steps to mount domes:1. Push the largest petal away from the wire using a finger. This bends the petal forward.2. Push the new tulip dome over the flange.3. Then push the largest petal backwards, and it will be placed on top of the smaller petal.The receiverYou should never attempt to modify the shape of the receiver yourself. The receiver and the dome/RIEmold should be cleaned regularly.10 Daily maintenanceIt is important to keep your hearing aid clean and dry. On a daily basis, clean the hearing aids using asoft cloth or tissue. If the microphone inlets are clogged, gently brush across the microphone inlets with asmall, clean brush.ii30WARNING: DO NOT USE FORCE TO PRESS THE HAIRS OF THE BRUSH INTO THEINLETS, BECAUSE THE MICROPHONES MAY BE DAMAGED.NOTE: Make sure that the new dome is properly and securely mounted.31

10.3 Change wax guardsIf you wear a dome, remove it before following this procedure. To replace wax guards:iCAUTION: DO NOT USE ALCOHOL OR OTHER SOLVENTS TO CLEAN YOUR HEARINGAIDS; THE PROTECTIVE COATING WILL BE DAMAGED.Carrying box with eight wax guardtools.10.1 Cleaning earmolds1. Use a soft, dry cloth to wipe the earmold clean.10.2 Cleaning the receiver wires and domesInsert the removal tip of the tool intothe used wax guard so that the shafttouches the rim of the wax guard.Slowly pull the wax guard straightout.The wax guard tool has two functions: a removal tip to collect the used filter, and a replacement tip with awhite filter. To insert the new wax filters, follow these steps:The receiver wire and the receiver dome should be cleaned regularly.1. Use a damp cloth to wipe down the receiver wire and dome.ii32NOTE: Do not use water when you are cleaning the receiver wires or the receiver domes.NOTE: Receiver wires may become stiff, brittle, or discolored over time. Contact your hearingcare professional regarding receiver changes.Insert the replacement tip of thetool into the sound outlet.Gently press the replacement tipstraight into the sound outlet until theouter ring lies flush with the soundoutlet.Pull the tool straight out - the newwax guard will remain in place.Please remember to re-attachdome again, or a fresh dome.33

iNOTE: To ease removal and insertion, it may help to twist the wax guard tool.10.4 Cleaning the hearing aid charger1. Clean the outside of the charger using a dry, clean cloth.2. Clean the receiver and charging bays using a clean cotton swab.iNOTE: Do not use liquid to clean the hearing aid charger.10.5 Care and maintenancePlease follow the advice below to have the best user experience and to prolong the life of your hearingaids.1. Keep your hearing aids dry and clean.2. Wipe the hearing aids with a soft cloth after use to remove grease or moisture.3. Do not wear your hearing aids when putting on cosmetics, perfume, aftershave, hairspray, suntanlotion, etc., as they might discolor the hearing aid or get into the hearing aid, causing damage.4. Do not immerse your hearing aid in any liquid.5. Keep your hearing aids away from excessive heat and direct sunlight. The heat may deform theshell, damage the electronics and deteriorate the surfaces.6. Do not swim, shower or steam bathe while wearing your hearing aids.3411 Wireless accessoriesThe wireless ecosystem features a comprehensive range of seamlessly integrated wireless accessories.This allows you to control and stream high quality stereo sound and speech directly to your hearing aids.Please find the list of available wireless accessories below:TV Streamer 2 allows you to stream the audio from TV sets and virtually any other audio source to yourhearing aids at a volume level that suits you.Remote Control 2 allows you to adjust the volume or mute your hearing aids, change programs, andsee all your settings at a glance on its display.Phone Clip streams phone conversations and stereo sound directly to both hearing aids, and itdoubles as a simple remote control.Micro Mic is a body-worn microphone for your friend or colleague. It significantly improves speechunderstanding in noisy situations.Multi Mic works like the Micro Mic but doubles as a table microphone. It connects with loop and FMsystems, and has a mini-jack input for streaming audio from a computer or music player.iNOTE: Ask your hearing care professional for more information on the range ofwireless accessories.NOTE: For use of wireless functionality only use original wireless accessories. For furtherguidance regarding pairing, for example, please refer to the user guide of the relevant wirelessaccessory.35

11.1 Using Lively hearing aids with iPhone, iPad, and iPod touch (optional)Lively LH 561-DRWC is Made for iPhone, and allows for direct communication and control with aniPhone, iPad, or iPod touch.iNOTE: For assistance with pairing and using these products with your hearing aids,please contact yo

Wear the hearing aids regularly in order to get comfortable with using them. It takes time to get used to hearing aids. Ask your hearing care professional to design a schedule tailored just for you. As you get more comfortable with your hearing aids, increase the wearing time