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Neo Product Features FAQAmerican Express Global Business Travel (GBT) is a joint venture that is not wholly owned by American Express Company or any of its subsidiaries (American Express).“American Express Global Business Travel,” “American Express,” and the American Express logo are trademarks of American Express and are used under limited license.

Table of ContentsFor your convenience, the table of contents is hyperlinked to allow you to easily navigate through the documentwhen viewed electronically. The table is simple to use—by rolling your mouse over the page numbers and clickingonce, you automatically will move to that section.1. UNDERSTANDING NEO’S SEARCH ENGINE . 61.1 WHAT IS NEO’S “SMART SEARCH” ENGINE AND HOW DOES ITS ALGORITHM WORK? . 6AIR/RAIL ALGORITHM . 6HOTEL ALGORITHM. 6GROUND TRANSPORTATION ALGORITHM . 71.2 WHICH SEARCH MODE SHOULD I USE WHEN BOOKING A TRIP? . 71.3 WHEN USING THE DOOR TO DOOR SEARCH MODE, WHY DO I NEED TO CHOOSEBETWEEN THREE DIFFERENT TIME OPTIONS? . 72. GENERAL CONFIGURATION . 82.1 ARE DISTANCES IN NEO DISPLAYED AS MILES OR KILOMETRES? . 82.2 FRANCE ONLY: CAN I CREATE AN OFFLINE TRIP REQUEST WITH NEO? . 82.3 CAN TRAVEL ARRANGERS USE NEO TO BOOK ON TRAVELERS’ BEHALF? HOW? . 83. LOGGING IN AND MANAGING MY PROFILE . 93.1 WHY ISN’T THE PASSWORD I WAS GIVEN BEING RECOGNISED WHEN I TRY LOGGING INTO NEO? . 93.2 HOW DO I UPDATE MY PROFILE INFORMATION? . 93.3 WHAT INFORMATION MUST I INCLUDE IN MY PROFILE SECTION? . 113.4 WHERE DO I ADD OR UPDATE MY LOYALTY/SUBSCRIPTION CARD DETAILS (I.E.,FREQUENT FLYER NUMBERS, HOTEL LOYALTY REWARD INFORMATION, ETC.)? . 113.5 CAN I MODIFY MY PROFILE DURING THE BOOKING PROCESS? . 114. CREATING AND MANAGING BOOKINGS . 124.1 HOW DO I BOOK A TRIP IN NEO? . 124.2 CAN I USE THE AIRPORT/CITY NAME OR IATA AIRPORT CODES IN THE “FROM” AND“TO” ADDRESS SEARCH FIELDS?. 12This document contains unpublished confidential and proprietary information of American Express Global Business Travel (GBT).No disclosure or use of any portion of these materials may be made without the express written consent of GBT. 2020 GBT Travel Services UK Limited.Page 2 of 34

4.3 IS THERE AN EASIER WAY TO SEARCH WHEN USING MY COMPANY OR PERSONALADDRESS? IS IT NECESSARY FOR ME TO ENTER THE FULL ADDRESS EVERY TIME? . 134.4 CAN I MIX AIR AND RAIL IN THE SAME BOOKING/PNR? . 134.5 HOW CAN I HOLD A TRIP? . 134.6 HOW CAN I MODIFY A TRIP? . 144.7 HOW CAN I CANCEL A TRIP? . 144.8 CAN I SAVE A TRIP AS A DRAFT? . 144.9 AM I ABLE TO DUPLICATE AN ITINERARY AND USE IT FOR ANOTHER TRIP? . 154.10 WHAT KIND OF CONFIRMATION INFORMATION DOES NEO SEND? . 154.11 WHY ARE SOME SEGMENTS IN THE TIMELINE BOOKABLE AND OTHER ELEMENTSARE NOT? . 154.12 MY COMPANY REQUIRES THAT I ENTER CERTAIN INFORMATION FOR INVOICINGPURPOSES WHEN BOOKING A TRIP. HOW CAN I DO THIS IN NEO? . 155. AIR . 165.1 ARE WEB FARES AVAILABLE IN NEO? HOW CAN I BOOK THEM? . 165.2 WHY DOES THE PRICE CHANGE WHEN I “CONFIRM” A WEB FARE BOOKING? . 165.3 WHAT FORMS OF PAYMENT ARE ACCEPTED WITH A WEB FARE BOOKING? . 165.4 CAN I MODIFY OR CANCEL MY WEB FARE BOOKING IN NEO?. 165.5 CAN I HOLD A WEB FARE BOOKING? . 175.6 IF MY COMPANY HAS PRETRIP APPROVAL ACTIVATED ON NEO, WILL THAT APPLY TOA WEB FARE BOOKING? . 176. HOTEL . 186.1 HOW DO I SEARCH FOR HOTEL CONTENT IN NEO?. 186.2 HOW DO I SEARCH A HOTEL BY NAME? . 186.3 ARE MY COMPANY’S PREFERRED HOTELS DISPLAYED IN NEO? . 187. RAIL . 197.1 WHAT RAIL CONTENT IS AVAILABLE IN NEO? . 197.2 WHAT SPECIFIC CONTENT (I.E., ROUTES, FARES, AND LOYALTY/SUBSCRIPTIONCARDS) IS AVAILABLE IN NEO? . 197.3 WHAT TYPES OF RAIL BOOKINGS CAN I MAKE? . 21American Express Global Business Travel (GBT) is a joint venture that is not wholly owned by American Express Company or anyof its subsidiaries (American Express). “American Express Global Business Travel,” “American Express,” and the American Express logoare trademarks of American Express and are used under limited license.Page 3 of 34

7.4 CAN I BOOK A MULTI-TRAVELER RAIL BOOKING? . 217.5 HOW DO I MODIFY THE RECOMMENDED TRAINS AND FARE TYPES? . 217.6 CAN I BOOK A SPECIFIC SEAT, A MEAL, OR SELECT A TRAIN WITH WI-FI SERVICE?. 227.7 WHAT FORMS OF PAYMENT DO THE RAIL CARRIERS ACCEPT? . 237.8 WHAT RAIL TICKET TYPES (METHODS OF DELIVERY) ARE AVAILABLE? . 237.9 HOW DO I SELECT THE METHOD OF DELIVERY OF MY RAIL TICKET? . 247.10 IS IT POSSIBLE TO CANCEL AND/OR MODIFY A RAIL BOOKING THAT HAS BEENBOOKED IN NEO? . 247.11 MY TRIP ITINERARY IS ON HOLD/PENDING APPROVAL. WHAT HAPPENS TO MY RAILBOOKING? . 247.12 SWEDISH RAIL ONLY: WHAT INFORMATION CAN I VIEW ON MY SMS TICKET AND INWHAT LANGUAGE WILL IT APPEAR?. 257.14 AS A TRAVEL ARRANGER, CAN I BOOK RAIL CONTENT FOR A GUEST TRAVELER?. 258. CAR RENTAL . 268.1 HOW DO I SEARCH FOR CAR RENTAL CONTENT IN NEO?. 268.2 CAN I DROP OFF A CAR AT A DIFFERENT LOCATION THAN THE PICKUP LOCATION? . 278.3 CAN I BOOK SPECIAL EQUIPMENT FOR A CAR RENTAL WITH NEO? . 289. TAXI AND OTHER GROUND TRANSPORTATION . 299.1 WHAT TYPES OF GROUND TRANSPORTATION SUPPLIERS CAN I BOOK? . 299.2 HOW DO I BOOK A TAXI? . 299.3 HOW DO I VIEW THE DETAILS OF THE TAXI THAT NEO IS RECOMMENDING? . 309.4 WHY AM I SEEING THIS SYMBOLWHEN LOOKING AT GROUND TRANSPORTATIONOPTIONS? . 309.5 ARE TAXI RECOMMENDATIONS ALWAYS BOOKABLE? . 309.6 WHEN THE TAXI IS DISPLAYED FOR INFORMATIONAL PURPOSES ONLY, WHY IS THETAXI PRICE ESTIMATED BY NEO DIFFERENT THAN THE ONE PAID TO THE TAXI PROVIDER?. 309.7 WHAT FORMS OF PAYMENT CAN I USE WHEN BOOKING A TAXI? . 319.8 WILL I RECEIVE A CONFIRMATION AFTER BOOKING A TAXI? . 319.9 CAN I HOLD A TAXI RESERVATION? . 31This document contains unpublished confidential and proprietary information of American Express Global Business Travel (GBT).No disclosure or use of any portion of these materials may be made without the express written consent of GBT. 2020 GBT Travel Services UK Limited.Page 4 of 34

9.10 HOW DO I CANCEL A TAXI RESERVATION? . 319.11 WHERE CAN I CHECK THE TAXI’S CANCELATION POLICY? . 319.12 CAN I BOOK A TAXI ONLY? . 329.13 DOES NEO DISPLAY PUBLIC TRANSPORTATION OPTIONS, SUCH AS BUS ANDMETRO? . 32FOR TRAVEL MANAGERS . 3310.1 CAN CUSTOM MESSAGES BE DISPLAYED IN NEO? . 3310.2 WHEN TRAVELERS USE SMART SEARCH (DOOR TO DOOR) TO MAKE BOOKINGS, WILLTHERE BE ANY IMPACT ON SAVINGS REPORTS? . 3310.3 CAN I SET A MAXIMUM AMOUNT/CAP FOR ESTIMATED ADDITIONAL EXPENSES? . 3310.4 WILL ESTIMATED ADDITIONAL EXPENSES BE DISPLAYED IN CONFIRMATION EMAILS?. 3410.5 IF PRETRIP APPROVAL HAS BEEN ACTIVATED ON THE SITE, WILL IT BE APPLIED TOALL BOOKINGS?. 3410.6 WHICH SOURCE DOES NEO USE TO PROVIDE FLIGHT SCHEDULES? . 3410.7 IS HOTELHUB/BOOKING.COM CONTENT DISPLAYED IN NEO?. 3410.8 CAN TRAVEL POLICIES BE SET UP FOR GROUND TRANSPORTATION? . 34American Express Global Business Travel (GBT) is a joint venture that is not wholly owned by American Express Company or anyof its subsidiaries (American Express). “American Express Global Business Travel,” “American Express,” and the American Express logoare trademarks of American Express and are used under limited license.Page 5 of 34

1. UNDERSTANDING NEO’S SEARCH ENGINE1.1 WHAT IS NEO’S “SMART SEARCH” ENGINE AND HOW DOES ITS ALGORITHM WORK?Unlike any other online booking tool, Neo’s smart search engine delivers the most optimal itinerary balancingtravelers’ time constraints, personal preferences, company policy, cost, convenience, and available inventory. Itsalgorithm uses the following weighted criteria:Weighted criteria: Major impact Significant impact Moderate impact No impact AIR/RAIL ALGORITHMCriteriaWeightPrice Duration Search criteria to Departure/arrival timeDepending on constraintNumber of stops Symmetry CO2 Travel policy compliance Preferred suppliers HOTEL ALGORITHMCriteriaWeightUser’s booking history Compliance to policy Distance (to meeting point) Hotel program This document contains unpublished confidential and proprietary information of American Express Global Business Travel (GBT).No disclosure or use of any portion of these materials may be made without the express written consent of GBT. 2020 GBT Travel Services UK Limited.Page 6 of 34

GROUND TRANSPORTATION ALGORITHMCriteriaWeightPrice Duration CO2 Number of steps Transport mode (bus, tram, train, car) On time at meeting 1.2 WHICH SEARCH MODE SHOULD I USE WHEN BOOKING A TRIP?Use the Door to Door, Flight/Train, Hotel, and Car search modes with: One-way trips Return tripsUse the Multi-city search mode if you are searching for/booking a trip that includes: Open-jaw at destination Double open-jaw Multi-city trips A mix of air and rail content1.3 WHEN USING THE DOOR TO DOOR SEARCH MODE, WHY DO I NEED TO CHOOSEBETWEEN THREE DIFFERENT TIME OPTIONS?The three different time options in the Door to Door search help Neo build the best trip itinerary based on whenthe traveler wishes to leave. The three options include: Leave after a specific time: Neo will search for transportation departing two hours before the specified timeand 24 hours after Main transport departs at a specific time: Neo will search for transportation departing 13 hours before andafter the specified time Arrive before a specific time: Neo will search for transportation departing 24 hours before and two hours afterthe specified timeAmerican Express Global Business Travel (GBT) is a joint venture that is not wholly owned by American Express Company or anyof its subsidiaries (American Express). “American Express Global Business Travel,” “American Express,” and the American Express logoare trademarks of American Express and are used under limited license.Page 7 of 34

2. GENERAL CONFIGURATION2.1 ARE DISTANCES IN NEO DISPLAYED AS MILES OR KILOMETRES?During the configuration stage, companies have the option to display distances either in miles or kilometres.Individual users cannot adjust this company-level setting.2.2 FRANCE ONLY: CAN I CREATE AN OFFLINE TRIP REQUEST WITH NEO?Offline trip requests are available if this setting has been activated on your site. This option currently is onlyavailable in France. Please click the help icon (i.e., the question mark symbol in the top right-hand corner) formore details.2.3 CAN TRAVEL ARRANGERS USE NEO TO BOOK ON TRAVELERS’ BEHALF? HOW?Yes, travel arrangers can book on travelers’ behalf. To get started, a traveler first will need to delegate the travelarranger who will handle their bookings by clicking the Delegation tab found in the menu bar of their profile. Fromthere, they can Add a new arranger for travel and select the travel arranger’s name from the directory. Once atravel arranger has been added, they can begin booking trips by clicking List of Employees on the home page.This document contains unpublished confidential and proprietary information of American Express Global Business Travel (GBT).No disclosure or use of any portion of these materials may be made without the express written consent of GBT. 2020 GBT Travel Services UK Limited.Page 8 of 34

3. LOGGING IN AND MANAGING MY PROFILE3.1 WHY ISN’T THE PASSWORD I WAS GIVEN BEING RECOGNISED WHEN I TRY LOGGING INTO NEO?An error may be occurring if you are copying and pasting the password from your login credentials. Sometimeswhen copying and pasting a password, some spaces are added and this will prevent you from logging insuccessfully. Therefore, please do not copy and paste your password. Type it in manually instead.3.2 HOW DO I UPDATE MY PROFILE INFORMATION?On the home page, you will see your (or the traveler’s) name in the upper right-hand corner. Click on the downarrow next to the name and then click View profile.By default, you will be redirected to the General section of the profile. To the right, you will see a menu bar whereyou can access the other profile sections. Click on the section you would like to update and edit.American Express Global Business Travel (GBT) is a joint venture that is not wholly owned by American Express Company or anyof its subsidiaries (American Express). “American Express Global Business Travel,” “American Express,” and the American Express logoare trademarks of American Express and are used under limited license.Page 9 of 34

This document contains unpublished confidential and proprietary information of American Express Global Business Travel (GBT).No disclosure or use of any portion of these materials may be made without the express written consent of GBT. 2020 GBT Travel Services UK Limited.Page 10 of 34

3.3 WHAT INFORMATION MUST I INCLUDE IN MY PROFILE SECTION?When you log in to Neo for the first time, please make sure that your profile information has been entered inproperly before you begin booking a trip. Check that your name and contact details are correct and that your dateof birth and gender information has been added. Booking errors can occur when required fields have been leftblank.You also can add your passport and credit card information in the Passports and Cards sections.Note: The first time you use Neo, you must accept the GBT Data Privacy Statement by clicking Update in theGeneral section and check the box.3.4 WHERE DO I ADD OR UPDATE MY LOYALTY/SUBSCRIPTION CARD DETAILS (I.E.,FREQUENT FLYER NUMBERS, HOTEL LOYALTY REWARD INFORMATION, ETC.)?In the Cards section of your profile, click Add a new loyalty/subscription card.3.5 CAN I MODIFY MY PROFILE DURING THE BOOKING PROCESS?You can add a credit card number or update an expiry date if prompted to do so while finalizing a booking.If there is any mandatory information that you missed to complete in your profile, you will be prompted to add itduring the booking process. And it will be saved in your profile for the next time.American Express Global Business Travel (GBT) is a joint venture that is not wholly owned by American Express Company or anyof its subsidiaries (American Express). “American Express Global Business Travel,” “American Express,” and the American Express logoare trademarks of American Express and are used under limited license.Page 11 of 34

4. CREATING AND MANAGING BOOKINGS4.1 HOW DO I BOOK A TRIP IN NEO?Click New Trip on the home page. You will be redirected to the Search form.Select the search mode you would like to use: Door to Door, Flight/Train, Hotel, or Car.Fill in all the required fields for Neo to build your itinerary and click Plan Trip. Once you are satisfied with the fullitinerary, click Book on the right-hand side.Note: There is a different process for booking trips when doing a Multi-leg search.4.2 CAN I USE THE AIRPORT/CITY NAME OR IATA AIRPORT CODES IN THE “FROM” AND “TO”ADDRESS SEARCH FIELDS?Yes, you can do a search using the airport/city name or IATA code. You also have the option to search via officelocation, place of interest, or city.It is recommended that you use origin and destination addresses (as opposed to airport codes and city names) forDoor to Door searches so that Neo can build the most optimal itinerary for you/your traveler with all transfers toarrive (or depart) on time.This document contains unpublished confidential and proprietary information of American Express Global Business Travel (GBT).No disclosure or use of any portion of these materials may be made without the express written consent of GBT. 2020 GBT Travel Services UK Limited.Page 12 of 34

FYI: Neo origin and destination fields use an autocomplete feature. It will suggest up to 10 locations based onyour input. The more letters you type in, the finer the results will be.4.3 IS THERE AN EASIER WAY TO SEARCH WHEN USING MY COMPANY OR PERSONALADDRESS? IS IT NECESSARY FOR ME TO ENTER THE FULL ADDRESS EVERY TIME?If a company or personal address has been included in the profile section, you can do a search simply by typing“office” or “home” instead of having to type in the entire address each time.If more than one company address has been entered in the profile, they will be displayed in priority among thedrop-down list when typing your “from” or “to” address.Alternatively, if a company name is recognised by Google, it automatically will pop up in the drop-down menu asyou begin typing its name since Neo uses Google address and map technology.4.4 CAN I MIX AIR AND RAIL IN THE SAME BOOKING/PNR?By default, flight and rail recommendations will be proposed for both outbound and inbound.But you also can bring up a mix of air and rail content by clicking New Trip on the home page, then on Multi-leg.You may have some rail options displayed for inbound combined with flights for outbound or the other wayaround. This may depend on the routing eligibility (i.e., flight/rail availability).4.5 HOW CAN I HOLD A TRIP?You can hold a trip (i.e., book a trip without it being ticketed) if this option has been activated on your site. To doso, click Hold, which can be found underneath the Book button to the right of the graphical timeline.American Express Global Business Travel (GBT) is a joint venture that is not wholly owned by American Express Company or anyof its subsidiaries (American Express). “American Express Global Business Travel,” “American Express,” and the American Express logoare trademarks of American Express and are used under limited license.Page 13 of 34

Note: Some segments, such as certain taxis as well as train tickets issued by Trainline, Swedish Rail, DeutscheBahn, SNCB, and Renfe, cannot be put on hold. These bookings will be instantly confirmed and paid for.4.6 HOW CAN I MODIFY A TRIP?A booking only can be modified within Neo if the modification feature has been enabled on the site and before thesegment has been ticketed. If that’s the case, you may modify a trip by clicking List of Trips on the home page.Select the itinerary you wish to change and click Modify.Note: If a trip segment needs to be modified after ticketing (or if the modification feature has not been enabled onyour site), please call an American Express Global Business Travel (GBT) counsellor for assistance. Forticketless services, including hotels, flights with low-cost carriers, and some trains, please check the terms andconditions before making any changes.4.7 HOW CAN I CANCEL A TRIP?Locate the trip you wish to cancel in List of Trips (which can be found on the home page) and select Cancel.Note: You only can cancel a trip in Neo if it hasn’t been ticketed yet. If it has been ticketed, please call anAmerican Express GBT counsellor for assistance. For ticketless services, including hotel reservations, flights withlow-cost carriers, and some trains, please check the terms and conditions before cancelling.4.8 CAN I SAVE A TRIP AS A DRAFT?Yes. If you are unable to finalize your trip, you can save it by clicking Save, which can be found underneath theBook button to the right of the graphical timeline. Once you are ready to finalize the booking, you can do so byclicking List of Trips found on the home page and bringing up that trip.This document contains unpublished confidential and proprietary information of American Express Global Business Travel (GBT).No disclosure or use of any portion of these materials may be made without the express written consent of GBT. 2020 GBT Travel Services UK Limited.Page 14 of 34

4.9 AM I ABLE TO DUPLICATE AN ITINERARY AND USE IT FOR ANOTHER TRIP?Yes, there are two ways to duplicate a trip itinerary:1 Neo stores your trips in the Recent Trips list (found on the right-hand side of the search page). From this list,click the one you wish to copy and then click Duplicate.2 From the home page, click List of Trips. There you will see a list of all the current and previous bookings youhave made. Select the trip you wish to copy and click Duplicate.4.10 WHAT KIND OF CONFIRMATION INFORMATION DOES NEO SEND?After the booking process is complete, a confirmation email as well as the ticket(s) (if being issued via email) willbe sent to the traveler. If a travel arranger is booking on the traveler’s behalf, they also will receive a confirmationemail and the ticket(s).4.11 WHY ARE SOME SEGMENTS IN THE TIMELINE BOOKABLE AND OTHER ELEMENTS ARENOT?When booking using door-to-door, there are two types of segments displayed in the timeline: bookable andnonbookable elements. Bookable elements include flights, rail (if applicable), hotels, and cars as well as otherground transportation, in some circumstances. These can be booked/paid through the regular booking process inNeo.Nonbookable elements, such as meals, some taxis, etc., are listed under Estimated Additional Expenses andare displayed for informational purposes only in order to estimate the total trip price.This estimate is based on calculations derived from Neo’s database. In addition, the user can add their ownestimates (e.g., entry ticket to conference, client dinner, etc.).4.12 MY COMPANY REQUIRES THAT I ENTER CERTAIN INFORMATION FOR INVOICINGPURPOSES WHEN BOOKING A TRIP. HOW CAN I DO THIS IN NEO?Any mandatory information that your company requires (which is set up during the Neo configuration stage) willpop up after you have selected your itinerary options and as you are finalising the booking.American Express Global Business Travel (GBT) is a joint venture that is not wholly owned by American Express Company or anyof its subsidiaries (American Express). “American Express Global Business Travel,” “American Express,” and the American Express logoare trademarks of American Express and are used under limited license.Page 15 of 34

5. AIR5.1 ARE WEB FARES AVAILABLE IN NEO? HOW CAN I BOOK THEM?Yes, if your company has activated web fare (i.e., low-cost carrier) content to be displayed in Neo, web farecontent seamlessly will be integrated. Web fares will pop up in the search results just like regular fares and arefeatured with a special “web fare” icon. You can combine a web fare booking with a hotel and car rental just likeyou would for any other type of fare and you can book special services, when available.Note: The following information must be stored in your profile for a web fare booking to be successful: Email address Complete business address Telephone number Title (e.g., Mr or Mrs)5.2 WHY DOES THE PRICE CHANGE WHEN I “CONFIRM” A WEB FARE BOOKING?Some additional fees (e.g., credit card fees) may not be included in the fare displayed during the booking process.This explains why the price may increase when you confirm your trip.Once your booking is confirmed, you will receive an email from the airline’s website with the final fare amount.You also will receive an email from Neo with the total trip cost.5.3 WHAT FORMS OF PAYMENT ARE ACCEPTED WITH A WEB FARE BOOKING?The list of credit cards accepted by each carrier is displayed in Special services. If a credit card does not showon the carrier’s list, it means all booking attempts using this card will fail.Lodge card payment is not available in all geographic locations. Please check with your American Express GBTaccount manager for further assistance.5.4 CAN I MODIFY OR CANCEL MY WEB FARE BOOKING IN NEO?No. All web fare bookings must be managed directly via the low-cost carrier’s website. Please read the purchaseconditions before making any modifications or cancelations.This document contains unpublished confidential and proprietary information of American Express Global Business Travel (GBT).No disclosure or use of any portion of these materials may be made without the express written consent of GBT. 2020 GBT Travel Services UK Limited.Page 16 of 34

5.5 CAN I HOLD A WEB FARE BOOKING?Web fare bookings are confirmed and purchased instantly at the time of booking. Therefore, you cannot hold aweb fare. Even if the Hold feature is activated on Neo and available to the user, it will not prevent a web farebooking from being confirmed and paid for instantly.5.6 IF MY COMPANY HAS PRETRIP APPROVAL ACTIVATED ON NEO, WILL THAT APPLY TO AWEB FARE BOOKING?No. Pretrip approvals do not apply to web fare bookings since such content is instantly purchased. This means ifyou book a web fare, the web fare booking still will be confirmed in the airline’s system even if a supervisor hasdeclined your trip and the rest of the itinerary has been cancelled.American Express Global Business Travel (GBT) is a joint venture that is not wholly owned by American Express Company or anyof its subsidiaries (American Express). “American Express Global Business Travel,” “American Express,” and the American Express logoare trademarks of American Express and are used under limited license.Page 17 of 34

6. HOTEL6.1 HOW DO I SEARCH FOR HOTEL CONTENT IN NEO?There are two ways to search for hotel content:1 When using the Door to Door search, a hotel automatically will be recommended (based on

Jan 14, 2020 · This document contains unpublished confidential and proprietary information of American Express Global Business Travel (GBT). No disclosure or use of any portion of these materials may be made wit