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Cisco Unified CommunicationsManager (CUCM) 8.xChesapeake NetCraftsmenDavid HaileyCisco Mid-Atlantic User’s GroupMay 20111Copyright 2011Public Distribution

Agenda Software ReleasesEnhancements to CUCM 8.xUpgrade PathsKey TakeawaysQ&A Policy Please hold questions until the end of thepresentation2Copyright 2011Public Distribution

CUCM 8.xSOFTWARE RELEASE STATUS3Copyright 2011Public Distribution

Release Status for CUCM 8.x 8.0(1) – Feb 2010 8.0(2c) – May 2010 8.0(3) – July 2010– Several subsequent releases– Latest is 8.0(3a)SU2 – March 2011 8.5(1) – Nov 2010– Latest is 8.5(1)SU1 – Feb 2011 UC 8.6 Beta Trial– Various UC products including CUCM– In progress4Copyright 2011Public Distribution

CUCM 8.xNEW FEATURES / ENHANCEMENTS5Copyright 2011Public Distribution

Cross-Cluster Extension Mobility EM traditionally limited to intra-cluster users/devices Customers may have more than one CUCM cluster– Want to have the same features and services no matter wherethey log in Technical challenges– Cross-cluster functionality– Security– Call Routing6Copyright 2011Public Distribution

Cross-Cluster Extension Mobility Registration Process– High-Level Home vs. Visiting cluster– Relative to the EM user– Login to phone on Visiting cluster Home cluster receives device information and buildstemporary device profile Home cluster TFTP builds configuration file– After login, Visiting cluster directs phone to Home cluster TFTPserver to download configuration– Phone cross-registers with Home cluster7Copyright 2011Public Distribution

Cross-Cluster Extension Mobility8Copyright 2011Public Distribution

Cross-Cluster Extension Mobility Configuration– Basic EM configuration Service activation, phone service, profiles, etc.– EMCC configuration Need to specify a common SFTP server that all clusters canaccess– Service Parameters Cluster ID, CSS settings, etc. Enhanced Mobility and “Unified” Communications9Copyright 2011Public Distribution

Intercompany Media Engine (IME) Enhance B2B communications Interconnect with other companies via the Internetusing SIP trunks IME moves calls from the PSTN to the Internet– Join IME network and CUCM enrolls DIDs– IME servers publish DIDs to IME network– First call to an enrolled DID is placed via the PSTN– Routes are learned so that subsequent calls to an enrolled DIDare routed as IME SIP calls10Copyright 2011Public Distribution

Intercompany Media Engine (IME)11Copyright 2011Public Distribution

Intercompany Media Engine (IME) Components– CUCM 8.0 Enrolls DIDs to IME server Updates IME routes sent from IME server– IME Server Participates in IME network Publishes DIDs IME routing validation Sends learned routes (SIP) to CUCM12Copyright 2011Public Distribution

Intercompany Media Engine (IME) Components– ASA 500 Signaling and media security Blocks unauthorized calls– Enrollment Server Hosted by GoDaddy CA for IME servers13Copyright 2011Public Distribution

Service Advertisement Framework (SAF) Reduce complexity of large voice deployments– No full-mesh configurations Dynamic sharing of call routing data 2 major components– Service Advertisement Framework (SAF) Network protocol modeled after EIGRP to enable sharing ofcall routing data– Call Control Discovery (CCD) Client-side service that advertises/requests call routing datato/from SAF networks Devices running CCD are SAF Clients14Copyright 2011Public Distribution

Service Advertisement Framework (SAF) Hosted DN ranges are advertised to the SAF network Call Agents subscribe to Hosted DN service and learnroutes from SAF network!15Copyright 2011Public Distribution

Service Advertisement Framework (SAF) Configuration Components– SAF Forwarder Shares call routing data between SAF clients and amongstneighbors Maintains call routing DB Configured in IOS– SAF Client Runs CCD services External clients vs. Internal clients Configured in CUCM16Copyright 2011Public Distribution

Virtualization Introduced in 8.0– Supported with UC on UCS– Mixed install support for clustering– Clustering Prefer HW redundancy Server roles should factor into redundant design 8.5 brings new overlays and HW support– Added support for B-Series configurations as well as updatedC200/C210 M2 configurations17Copyright 2011Public Distribution

TFTP-HTTP TFTP server hosts files for devices Previously, TFTP UDP port 69 only– Now supported via HTTP– TCP port 6970– Endpoints will prefer HTTP over TFTP– Currently, 89XX/99XX phones only Benefits of TFTP-HTTP– QoS classification (TFTP Scavenger)– Smaller payloads (1500 vs. 500 bytes)– Connection-oriented– Speed improvements on WAN and LAN18Copyright 2011Public Distribution

DST and Time Zone Changes DST changes often come as a “surprise”– Regardless of purpose, changes can be problematic Previously, updating DST and Time Zone requiredinstallation of CUCM release and firmware updates– Time Zone definition removed from CUCM DB DST and Time Zone Updates now done at OS– Post 8.x, install a single COP file– Changes are automatically picked up by the DB, RTMT, andphones– Ease of administration19Copyright 2011Public Distribution

LDAP Enhancements Support creating custom LDAP filters via CUCM Admininterface– Formerly only done via AXL or SQL DB See Bill Bell’s blog on AXL SQL Toolkit– Now done directly within GUI System LDAP LDAP Custom Filter– Previously modified default filters become “CustomFilter” Updated LDAP integration support20Copyright 2011Public Distribution

CODEC Support and Selection Continue to update CODEC support– Internet-based CODEC Internet Speech Audio CODEC (iSAC) Device-specific support– 8961, 9951, 9971 Region Configuration updates– Audio CODEC renamed to Max Audio Bit Rate– Video Call Bandwidth renamed to Max Video Call Bit Rate(Includes Audio) Audio CODEC Selection Logic– CUCM now prefers BEST sounding CODEC as opposed tohigher bit rate vs. lower bit rate21Copyright 2011Public Distribution

SIP Trunk Early Offer Previously required MTP for Early Offer on SIP Trunk SIP Trunk can be configured to provide Early Offer foroutgoing voice/video calls– Default is delayed offer– Checkbox on SIP Profile Only applies to SIP trunks– No change to CUCM line side signaling» SIP phones use delayed offer May still need an MTP in some cases– Ex: CODEC mismatch Ties into increased focus on video and interoperability22Copyright 2011Public Distribution

Video Interoperability Emphasis on video continues to increase Official support and testing of interoperability betweenCUCM and 3rd-party video endpoints using SIP– CUCM unable to pick the right payload for optimal resolutionOR may simply not provide video due to incompatibility inpayloads– Treat all SIP endpoints using the standard SIP protocols– Support High Definition (HD, 720/1080p) negotiation betweenUC endpoints and 3rd-party in H.264 CODEC Wide scope of interoperability testing– UC, CTS, 3rd-party, etc.23Copyright 2011Public Distribution

Mobility Enhancements Feature updates for CUCM-based mobility– e.g., Mobile Connect Unified Mobile Communicator (CUMC) clients nowregister directly with CUCM– Goodbye, Unified Mobile Advantage (CUMA) Increased focus on Mobility client(s)– Ex: Cisco Mobile for iPhone24Copyright 2011Public Distribution

CTI Scalability Improvements Increased CTI Scalability per server– 7825 " 900/subscriber vs. 800– 7835 " 1000/subscriber vs. 800– 7845 " 3375/subscriber vs. 2500 Cluster limitations increased accordingly– Single server limit x 4 Cluster Total 4 Max # of Active Subscribers in Cluster25Copyright 2011Public Distribution

MGCP FXO Caller ID Previously, no Caller ID information such as partynumber or name reported– Required H.323 Enabled via checkbox on gateway port in CUCM– Enable Caller ID Ability to globalize numbers26Copyright 2011Public Distribution

CUCM 8.xUPGRADE PATH(S)27Copyright 2011Public Distribution

Upgrade Path(s) to CUCM 8.528Copyright 2011Public Distribution

CUCM 8.xKEY TAKEAWAYS29Copyright 2011Public Distribution

Key Takeaways Virtualization– Key addition for UC 8.x Overall, CUCM 8.x brings lots of administrative-facingfeatures Cross-Cluster EM is now possible IME and SAF are intriguing TFTP-HTTP development could provide additionalbenefits with further development Focus on Video and Mobility continues to increase30Copyright 2011Public Distribution

Telephone: 888-804-1717E-mail: [email protected] 2011Public Distribution

SIP Trunk Early Offer Previously required MTP for Early Offer on SIP Trunk SIP Trunk can be configured to provide Early Offer for outgoing voice/video calls - Default is delayed offer - Checkbox on SIP Profile Only applies to SIP trunks - No change to CUCM line side signaling » SIP phones use delayed offer